Operations Centre Controller
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Key skills for this role
About the Role
CargoX is hiring an Operations Centre Controller to monitor autonomous delivery fleet activity, coordinate dispatch, log incidents, and support field teams. This shift-based role requires experience in operations control, dispatch, or logistics, and the ability to stay calm under pressure.
Key Skills for This Role
Responsibilities
- Monitor CargoX's autonomous delivery fleet and live delivery activity from the Operations Centre
- Provide 24/7 operational coverage as part of a shift based team
- Coordinate dispatch activity and support delivery continuity across active zones
- Track delivery status, vehicle movement, route progress, exceptions, and operational alerts
- Log incidents accurately and escalate issues to the relevant operations, field, or technical teams
- Coordinate runner dispatch where on ground support is required
- Maintain clear communication with field teams, runners, supervisors, and internal stakeholders
- Prepare shift handovers, daily updates, incident logs, and basic performance reports
- Support SOP improvements by capturing recurring issues and operational feedback
- Ensure all operational activity is recorded accurately and in line with CargoX standards
Requirements
- Experienced in operations control, dispatch, logistics, fleet coordination, last mile delivery, or a similar live operations environment
- Comfortable working shifts, including nights, weekends, and public holidays
- Calm under pressure and able to make practical decisions in real time
- Detail oriented, especially when tracking incidents, updates, and delivery status
- Clear communicator who can coordinate with control room, field, and internal teams
- Comfortable using dashboards, tracking tools, reporting templates, and operational systems
- Reliable, organized, and disciplined in following SOPs and escalation protocols
Full Job Posting
Role Overview
- As CargoX scales its autonomous delivery fleet across the UAE, we’re looking for Operations Centre Controllers to support the command centre behind our live delivery operations.
- You will monitor fleet activity, coordinate dispatch, log incidents, support field teams, and help ensure deliveries continue smoothly across active zones.
- This is a hands on, shift based operations role for someone who can stay calm under pressure, follow process, and respond quickly when operational exceptions arise.
What You’ll Do
- Monitor CargoX’s autonomous delivery fleet and live delivery activity from the Operations Centre
- Provide 24/7 operational coverage as part of a shift based team
- Coordinate dispatch activity and support delivery continuity across active zones
- Track delivery status, vehicle movement, route progress, exceptions, and operational alerts
- Log incidents accurately and escalate issues to the relevant operations, field, or technical teams
- Coordinate runner dispatch where on ground support is required
- Maintain clear communication with field teams, runners, supervisors, and internal stakeholders
- Prepare shift handovers, daily updates, incident logs, and basic performance reports
- Support SOP improvements by capturing recurring issues and operational feedback
- Ensure all operational activity is recorded accurately and in line with CargoX standards
Who You Are
- Experienced in operations control, dispatch, logistics, fleet coordination, last mile delivery, or a similar live operations environment
- Comfortable working shifts, including nights, weekends, and public holidays as required
- Calm under pressure and able to make practical decisions in real time
- Detail oriented, especially when tracking incidents, updates, and delivery status
- A clear communicator who can coordinate with control room, field, and internal teams
- Comfortable using dashboards, tracking tools, reporting templates, and operational systems
- Reliable, organized, and disciplined in following SOPs and escalation protocols
- Interested in autonomous delivery, mobility, and the future of last mile logistics in the UAE
About CargoX
- CargoX is on a mission to make last mile delivery in the UAE faster, smarter, and more reliable than anyone thought possible.
- We’re scaling rapidly, our autonomous fleet is growing, our client list is expanding, and we’re hiring the operators, builders, and problem solvers who want in early.
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