Senior OFR Operations Specialist

Overview

Dhl Global Forwarding

Senior Ofr Operations Specialist

Jeddah, Saudi Arabia

• .
• Build and Develop trade lane consolidations for South African export traffic.
• Engage with the Global DGF network to promote and develop the Gateway for neighboring countries and local coastal branches.
• Coordinate day to day operations within the Airfreight Gateway.
• Assist & support ACC Manager in rate & capacity procurement as required
• Join us in connecting people and improving lives!
• In this Ocean Freight Specialist position
• Implement OFR Ops/CS plans and processes to provide ocean freight services for internal and external customers
• Analyze and collate to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance
• Coordinate freight administration in providing allocation and reservations of freight on planned line haul
• Contribute to develop and execute plans for ocean freight products in areas such as perishables, pharmaceutical, aviation, etc.
• Identify opportunities to expand business with new clients and continuously improve in-house customer services
• Build close business relationship with existing clients, conduct customer visits and maintain a desired level of customer retention
• Stay updated on account performances, draft and provide monthly reports to management
• Implement pricing strategy and respond to pricing enquiries in an efficient and competitive manner
• Deliver day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents
• Seek opportunities to enhance ocean freight productivity, and efficient resource allocation and utilization
• Analyze and provide input for processes and design systems to enhance service quality
• Resolve and analyze issues in day-to-day delivery and implement practices for OFR Ops/CS focusing on increasing effectiveness and efficiency
• Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed
• In area of OFR product:
• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents
• Now, here is what we need from you!

Experience Level

• more than 6 years
• We offer:
• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

Our

• TOP EMPLOYER prestigious certification
• attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.
• The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
• We aspire to become the undisputed leader in our industry,
• when people think of forwarding; we want them to think DGF
• because we have:
• The largest global network with more than :30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision

Our Mission

Our Purpose

Our Goals