Senior Officer – Permits
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Key skills for this role
About the Role
Abu Dhabi Ports seeks a Senior Officer for Permits to process licensing, permits, and NOC applications. The role involves reviewing applications, verifying documents, managing data, and communicating with stakeholders.
Key Skills for This Role
Responsibilities
- Conduct thorough reviews of online applications for Marine Facility Licensing, Company Operational Permits, NOCs, and other services
- Verify accuracy and completeness of uploaded information and documents
- Identify and address discrepancies or missing information within applications
- Build strong customer relationships through clear communication regarding application status and requirements
- Collaborate with internal stakeholders to ensure efficient resolution of customer issues
- Conduct face to face or virtual meetings with customers as needed
- Work closely with Senior Manager and Senior Licensing Specialists on complex cases
- Collaborate with IT support to resolve technical issues affecting customer and employee portals
- Accurately enter and update fine/violation information into designated portal
- Generate and maintain comprehensive statistics related to Licensing Division services
Requirements
- High school diploma with basic computer skills
- Fluency in English and Arabic
- Fresh graduates encouraged to apply or high school diploma with minimum 3 years experience in customer facing or administrative role
- Willingness to learn about maritime or licensing field
Full Job Posting
Overview
- Senior Officer Licensing is responsible for efficient and accurate processing of online licensing, permits and NOC applications within the Licensing Division.
Core Responsibilities
- Conduct thorough reviews of online applications for various ADM services like Marine Facility Licensing, Company Operational Permits, NOCs, and other related services.
- Verify the accuracy and completeness of uploaded information and documents.
- Identify and address any discrepancies or missing information within applications.
- Build strong customer relationships through clear and effective communication regarding application status, requirements, and necessary actions.
- Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
- Actively listen to customer feedback to identify opportunities for improvement and enhance customer satisfaction.
- Collaborate with internal stakeholders to ensure efficient and timely resolution of customer issues.
- Conduct face to face meetings or virtual interactions with customers as needed to gather information, address concerns, and build trust.
- Work closely with Senior Manager of Licensing and Senior Licensing Specialists to address complex cases or requests.
- Collaborate with IT support to resolve technical issues affecting both customer and employee portals and other IT requirements.
- Maintain a strong understanding of the licensing system and its functionalities.
- Accurately enter and update fine/violation information into the designated portal.
Qualifications
- High school diploma with basic computer skills.
- Fluency in English and Arabic.
- Fresh graduates are encouraged to apply or high school diploma with a minimum of 3 year experience in a customer facing or administrative role.
- Willingness to learn about the maritime or licensing field.
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