Senior Officer – Customer Readiness & Change Management (Emirati Talent)
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Key skills for this role
About the Role
DIB is seeking a Senior Officer for Customer Readiness & Change Management to coordinate customer impact activities, facilitate readiness calls, and support change communication. The role requires 3-4 years of experience in change coordination or enterprise communication within banking or large organizations.
Key Skills for This Role
Responsibilities
- Coordinate and document all activities under the Customer Impact & Readiness Calendar
- Collect, structure, and translate technical or operational updates into clear impact summaries and key messages for distribution
- Facilitate readiness calls, briefings, and updates between impacted teams to ensure shared understanding and alignment
- Track dependencies and ensure that the responsible owners deliver their part of the communication and readiness materials
- Support internal awareness and adoption campaigns by coordinating with relevant business and marketing teams
- Monitor post change readiness and adoption outcomes, escalating gaps or unclear ownership to the Lead
- Maintain a single source of truth for customer impacting releases, downtimes, and communications
- Ensure consistent version control, timely updates, and accessibility of change communication to all relevant teams
- Support structured review and documentation for post change lessons learned and improvement actions
Requirements
- 3 – 4 years’ experience in change coordination, readiness, or enterprise communication roles within banking or large organizations
- Degree in Communications, Business, or Operations
Full Job Posting
Key Responsibilities
- Coordinate and document all activities under the Customer Impact & Readiness Calendar.
- Collect, structure, and translate technical or operational updates into clear impact summaries and key messages for distribution.
- Facilitate readiness calls, briefings, and updates between impacted teams to ensure shared understanding and alignment.
- Track dependencies and ensure that the responsible owners deliver their part of the communication and readiness materials.
- Support internal awareness and adoption campaigns by coordinating with relevant business and marketing teams.
- Monitor post change readiness and adoption outcomes, escalating gaps or unclear ownership to the Lead.
- Maintain a single source of truth for customer impacting releases, downtimes, and communications.
- Ensure consistent version control, timely updates, and accessibility of change communication to all relevant teams.
- Support structured review and documentation for post change lessons learned and improvement actions.
Work Experience & Education
- 3 – 4 years’ experience in change coordination, readiness, or enterprise communication roles within banking or large organizations.
- Degree in Communications, Business, or Operations.
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