Emirati Talent - Fresh Graduates Job Opportunities
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Key skills for this role
About the Role
DIB is seeking Emirati fresh graduates for a role focused on customer service, complaint resolution, and quality assurance. The position involves handling customer queries, supporting governance forums, and preparing insight reports.
Key Skills for This Role
Responsibilities
- Ensure all customer queries and problems are reported and resolved within stipulated time frame
- Handle calls, log into system, and update relevant applications correctly
- Track journey related issues, actions, and dependencies across teams
- Support governance forums with status updates, trackers, and decks
- Lead change management initiatives to embed CX values
- Learn and understand end to end complaints resolution process
- Assist in quality assurance activities to ensure compliance
- Support preparation of insight reports, presentations, and executive ready summaries
- Assist in exploring customer feedback using digital and AI supported tools
- Prepare accurate MIS for management including email based client enquiries
- Coordinate between Contact Center and other departments
- Ensure implementation and follow up of internal processes
Requirements
- Fresh graduate (Emirati talent)
- Structured thinking and analytical skills
- Clear communication and ability to explain insights
- Discipline and attention to detail in handling data
- Digital fluency comfortable with tools and learning new platforms quickly
Full Job Posting
Key Responsibilities
- Ensure all customer queries and problems are reported and highlighted to the relevant department and get resolved within the stipulated time frame.
- Ensure every call is handled, logged into the system and updated in the relevant applications correctly.
- Track journey‑related issues, actions, and dependencies across teams.
- Support governance forums with status updates, trackers, and decks.
- Lead change management initiatives to embed CX values into frontline behaviors, performance goals, and BAU operations.
- Learn and understand the end to end complaints resolution process.
- Assist in quality assurance activities to ensure compliance with standards and regulations.
- Support the preparation of insight reports, presentations, and executive ready summaries that translate data into clear and actionable business insights.
- Assist in exploring large volumes of customer feedback using digital and AI supported tools.
- Strong comfort with numbers, structured data, and pattern recognition. Should be able to look at a dataset and ask the right questions not just process it.
- Prepare an accurate and thorough MIS for the management that includes emails based client enquiries.
- Coordinate between Contact Center and other concern department.
Professional Skills
- Structured thinking
- Stakeholder communication
- Executive summarisation
- Customer centric and governance‑oriented
- Training program development and facilitation
- CRM adoption and customer insight utilization
- Customer advocacy program management
- Structured and analytical thinking
- Clear communication and ability to explain insights in a simple and structured manner
- Discipline and attention to detail in handling and interpreting data
- Digital fluency Comfortable with tools, learns new platforms quickly.
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