Assistant Manager - Sales & Service (Emirati Talent)
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Key skills for this role
About the Role
Dubai Islamic Bank (DIB) is seeking an Assistant Manager for Sales & Service to drive business growth, ensure high customer service, and manage branch operations. The role involves migrating transactions to electronic channels, reviewing complaints, and training staff.
Key Skills for This Role
Responsibilities
- Assist in implementing action plans to achieve business growth targets
- Migrate customer transactions from branches to low cost electronic channels
- Manage transition of branches into sales and service business units
- Ensure high levels of customer service and reduce waiting time
- Review customer complaints and ensure prompt resolution
- Meet with customers to identify business needs and cross sell
- Ensure branch operations comply with bank policies and service quality standards
- Review daily MIS reports and ensure accurate service delivery
- Assist in branch projects and support new product launches
- Train unit staff on new products and maintain effective communication
Requirements
- Experience in branch sales and service operations
- Knowledge of banking policies and procedures
- Strong customer service orientation
- Ability to train and develop staff
Full Job Posting
Business Growth
- Assist in identifying and implementing action plans to achieve set targets.
- Migrate customer transactions from branches to low cost electronic channels.
- Manage transition of branches into sales and service business units.
Customer Service
- Ensure high levels of customer service by reducing waiting time.
- Review customer complaints and ensure prompt resolution.
- Meet with customers to identify business needs and ensure cross selling.
Service Quality & Business Operations Control
- Ensure branch operations comply with bank policies and service quality standards.
- Review daily MIS reports and ensure accurate service delivery.
Internal Process
- Assist in branch projects and support new product launches.
- Ensure all sales & service transactions comply with bank policies.
- Follow up on cases with stakeholders to ensure closure.
Training & Development
- Identify training needs and nominate staff for courses.
- Train unit staff on new products and product features.
- Build and maintain effective communication with the team.
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