Senior Officer, CCS Commercial Banking
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Key skills for this role
About the Role
First Abu Dhabi Bank is hiring a Senior Officer for CCS Commercial Banking in Abu Dhabi. The role involves handling walk-in customers, managing client service counter functions, and supporting corporate client services operations.
Key Skills for This Role
Responsibilities
- Act as the first point of contact for walk in clients, receive instructions/documents and attend client queries
- Carry out customer identification checks in line with standard operating procedure
- Handle day to day activities assigned by the unit head for all products pertaining to Corporate client services
- Support relationship management teams by providing operational services and support to their clientele
- Manage processing of inward/outward and account to account transfers
- Handle processing of post dated and current dated cheques without compromising accuracy standards
- Attend and resolve queries on time from both internal and external customers
- Provide appropriate statistics on MIS
- Provide back hand support to Operations teams on account opening, maintenance, credit card operations, etc.
Requirements
- Hands on experience in handling walk in customers
- Adequate skills in managing client service counter functions
- Experience on cash management operation functions like inward and outward remittances, cheque clearing
- Understanding of cash management related products and procedures
- Ability to maintain confidentiality of customer data
Full Job Posting
Key Accountabilities
- Possess hands on experience in handling walk in customers.
- Possess adequate skills in managing client service counter functions.
- Act as the first point of contact for walk in clients, receive instructions/documents and attend client queries.
- Carry out customer identification checks in line with standard operating procedure
- Handle day to day activities assigned by the unit head for all products pertaining to Corporate client services
- Support relationship management teams by providing operational services and support to their clientele.
- Possess experience on cash management operation functions like inward and outward remittances, cheque clearing.
- Possess appropriate understanding on other cash management related products & procedures.
- Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP.
- Review SOPs as per internal Audit and RMU requirement for the process handled.
- Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.
- Maintain confidentiality of customer data in line with data leakage and prevention policy.
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