Senior Officer, Domestic Payment
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Key skills for this role
About the Role
The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cos.
Key Skills for This Role
Responsibilities
- Process transactions with strict compliance to policies and within agreed SLAs
- Minimize operations risks by ensuring all transactions comply fully with underlying customer or internal instructions
- Perform monthly reconciliations and follow ups on outstanding items
- Undertake all daily processing activities related to a particular product or sub function in Payment Center
- Ensure record management (hard/soft copy & scanned version) and archival as per guidelines
- Provide periodical reports and management information for effective decision making
- Maintain the highest level of internal and external customer satisfaction standards
Requirements
- Process a sub section of operations within a specific product or functional area
- Ensure quality and timeliness of delivery in a cost efficient and error free manner
- Comply with high risk management and Bank's/Regulator Compliance standards
- Perform monthly reconciliations and follow ups on outstanding items
- Undertake all daily processing activities related to a particular product or sub function in Payment Center
Full Job Posting
Job Purpose
- Process a sub section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost efficient & error free manner, subject to high risk management and Bank's / Regulator Compliance standards.
- Support the unit in ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
- Minimise operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
- Ensure conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
Key Responsibilities
- Performing monthly reconciliations and follow ups on outstanding.
- Undertaking all daily processing activities related to a particular product or sub function in Payment Center.
- To assist departments by providing appropriate delivery and support functions.
- To ensure record management (hard / soft copy & scanned version) and archival as per guidelines.
- To be responsible as primary custodian of security items & customer records.
- To participate actively in the various initiatives within section / unit / and the Bank as and when required.
- To engage on any other activity, falling within pretext of a Processor.
- Providing periodical reports and management information for effective decision making.
- Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
- Maintaining the highest level of internal and external customer satisfaction standards.
Policies, Systems, Processes & Procedures
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value drive culture within the bank.
Continuous Improvement
- Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Reporting
- Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
Job Context (Specific Accountabilities)
- Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error.
- Target zero complaints, minimum 95% adherence to TAT standards as agreed with business.
- Achieve more than 90% satisfaction score in the internal customer survey.
- Nil unauthorised breaches in Policy/regulatory requirements and SOPs.
- Satisfactory rating in all audits INA/RMU/ORC.
- Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).
- NIL critical findings in regulatory /external/internal audits.
- No. of PI (process improvement) proposals found fruitful by management.
- No. of successful PIs implemented.
- Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.
- Pursue opportunities for enhancing operational efficiencies along with adequate monitoring.
- Ensure excellent housekeeping standards at all times.
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