Officer, Collections
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Key skills for this role
About the Role
Key Responsibilities 1. Agency Management & Allocation Allocate delinquent accounts to recovery agencies as per bucket strategy. Monitor agency performance vs allocated portfoli.
Key Skills for This Role
Responsibilities
- Allocate delinquent accounts to recovery agencies as per bucket strategy
- Monitor agency performance vs allocated portfolios
- Review and process settlement proposals within delegation authority
- Coordinate with internal teams for approvals (legal, risk, MIS)
- Track recovery performance and provide MIS reports and dashboards to management
- Ensure agencies follow bank policies, code of conduct, and regulatory guidelines
- Support escalated customer requests related to settlements or restructuring
Requirements
- Experience in collections and recovery
Full Job Posting
Key Responsibilities
- Allocate delinquent accounts to recovery agencies as per bucket strategy.
- Monitor agency performance vs allocated portfolios.
- Facilitate account transfers, reallocations, and closures with proper approvals.
- Review and process settlement proposals within delegation authority.
- Coordinate with internal teams for approvals (legal, risk, MIS).
- Ensure proper documentation and tracking of recovery cases.
- Track recovery performance (daily / MTD / agency wise).
- Provide MIS reports and dashboards to management.
- Support incentive calculations and validation for agencies.
- Ensure agencies follow bank policies, code of conduct, and regulatory guidelines.
- Monitor recorded calls / audit compliance where applicable.
- Escalate any policy breaches or exceptions.
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