Senior Manager, Wallet & Financial Services Product Lead – Dubai, UAE

Jr0128405

Role Responsibilities

• Co-Build & maintain effective product strategy and roadmap for digital financial services
• Adopting and following Product Development Lifecycle (PDLC) best practices
• Collaborate with internal and external stakeholders alongside the full product development lifecycle
• Drive digital financial services product brainstorming & design based on business strategy, regional requirements and global guidelines
• Generate new product ideas that are focused on driving revenue, acquiring new customers, enhancing the customer experience
• Design of user journeys based on design principles, market data and benchmarking
• Development and ownership of Business Requirements Document (BRD) and Product Requirements Document (PRD) for the related digital financial services
• Ensure that the product design & development comply with relevant legal, compliance and data localization requirements
• Author EPICS, features, user stories and acceptance criteria, and collaborate with the Engineering teams to ensure product features are delivered according to requirements & specifications
• Understanding of partner/application interfaces and APIs that enable digital financial services
• Identifying key defects through thorough testing of mobile and web customer platforms to be solved to improve customer experience and comply with local regulations
• Running product operational forums and liaison with internal and external stakeholders
• Monitoring product performance based on a range of business and product KPIs
• Provide ongoing analysis on product effectiveness using a data driven approach
• Understand and track competitor activities across digital financial services
• Navigate complex and fast-moving Fintech technology landscape to harness technology opportunities

Role Requirements

• Ideally led a Digital Wallet with Financial Services in UAE or KSA across design, build, launch and operate phases
• Must have at least 8 years’ experience working with domestic or international payments companies. Experience can be gained through banks / financial services, specialist payment companies, or at domestic or international schemes.
• Must have at least 8 years’ experience in Product management experience of building and operating Digital financial services such as wallets, digital payments, e-marketplaces, card management and cross border transfers/payments.
• Preferred to have an advanced degree in Product Management/Business/Computer Science or equivalent
• Passionate about building great digital products and customer experiences, maximizing a product’s business outcomes
• Get things done attitude; Self-motivated with the ability to “roll-up sleeves” and prioritize critical deadlines
• Detailed understanding of product methodologies, documentation and processes for digital products with a systematic/analytical mindset.
• Strong business writing, numerical analysis and verbal communication skills
• Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds
• We make financial services accessible to humans everywhere.
• Join us for what’s next.
• Western Union aspires to be the world’s most accessible financial services company —transforming lives and communities.
• We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
• More than moving money, we design easy-to-use products and services for our digital and retail financial ecosystem that help our customers achieve their personal goals.
• Just as we help our global customers prosper, we support our employees in achieving their professional aspirations.
• You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a rewarding compensation package.
• If you’re ready to help drive the future of financial services, it’s time for Western Union.
• Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

• Employee Assistance Programs

• Global Recognition and Rewards Programs
• Employee Wellness
• We are passionate about our diversity.
• Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve.
• We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status.
• The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

03-29-2026