Senior Manager, APN Network Management
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Key skills for this role
About the Role
Western Union is seeking a Senior Manager for APN Network Management in Dubai to manage global payment partners and execute governance strategy. The role requires 7-10 years of partnership management experience in financial services and strong stakeholder management skills.
Key Skills for This Role
Responsibilities
- Manage a suite of regional APN Partnerships, taking end to end ownership of the relationship.
- Conduct regular service reviews, monitor and revise SLAs, track performance against KPIs and OKRs.
- Ensure APN Partner performance meets WU standards; escalate and track issues to resolution.
- Proactively discuss business development opportunities, identifying growth or revenue opportunities.
- Build and nurture strong relationships with internal and external stakeholders.
- Identify and evaluate strategic partnerships with pay out partners, correspondent banks, and payment networks.
- Stay abreast of global payment market trends, regulatory changes, and technological advancements.
- Collaborate with risk, compliance, legal, product, and technology teams.
- Review contractual agreements with Legal and Compliance teams.
Requirements
- 7–10 years of partnership‑management experience in financial services (preferably payments)
- 5+ years of team‑management experience
- Experience in strategic and tactical partner management
- Working knowledge of payment industry participants
- Ability to build executive‑level relationships
- Strong management skills including project planning, coordination, organization, adaptability, and execution
- Excellent writing and communication skills
- Proven problem‑solving abilities and robust technological background
- Undergraduate or graduate degree, or equivalent experience
Full Job Posting
Role Overview
- We are seeking an experienced Network Manager in Dubai to join the new Network (APN) Management Team.
- This role manages a suite of Global Payment Partners (banks, wallets, card providers) with a focus on MEPA regional partners.
- The individual will execute on the APN governance strategy and identify partnership opportunities.
Responsibilities
- Manages a suite of regional APN Partnerships taking end to end ownership of the relationship.
- Conducts regular services reviews, monitors and revises SLAs, tracks performance against KPIs and OKRs.
- Ensures APN Partner performance meets WU standards; escalates and tracks issues to resolution.
- Proactively discussed business development opportunities, identifying growth or revenue opportunities.
- Builds and nurtures strong relationships with internal and external stakeholders.
- Identifies and evaluates strategic partnerships with pay out partners, correspondent banks, and payment networks.
- Stays abreast of global payment market trends, regulatory changes, and technological advancements.
- Collaborates closely with risk, compliance, legal, product, and technology teams.
- Reviews contractual agreements with Legal and Compliance teams.
Requirements
- 7–10 years of partnership‑management experience in financial services (preferably payments) and 5+ years of team‑management experience.
- Experience in strategic and tactical partner management; working knowledge of payment industry participants.
- Ability to build executive‑level relationships.
- Strong management skills, including project planning, coordination, organization, adaptability, and execution.
- Excellent writing and communication skills.
- Proven problem‑solving abilities, robust technological background, and understanding of business processes.
- Drives customer centric culture.
- Undergraduate or graduate degree, or equivalent experience.
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