Senior Manager, APN Network Management
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Key skills for this role
About the Role
Western Union is seeking an experienced Network Manager in Dubai to manage a suite of Global Payment Partners within the Account Payment Network (APN). The role involves relationship management, governance strategy execution, and identifying partnership opportunities.
Key Skills for This Role
Responsibilities
- Manage a suite of regional APN Partnerships taking end to end ownership of the relationship
- Conduct regular services reviews, monitor and revise SLAs, track performance against KPIs and OKRs
- Ensure APN Partner performance meets WU standards; escalate and track issues to resolution
- Proactively discuss business development opportunities, identifying growth or revenue opportunities
- Build and nurture strong relationships with internal and external stakeholders
- Identify and evaluate strategic partnerships with pay out partners, correspondent banks, and payment networks
- Stay abreast of global payment market trends, regulatory changes, and technological advancements
- Collaborate closely with risk, compliance, legal, product, and technology teams
- Review contractual agreements with Legal and Compliance teams
Requirements
- Experience in managing payment partnerships
- Knowledge of MEPA regional payment partners
- Ability to execute governance strategy
- Strong relationship management skills
- Experience with SLAs, KPIs, and OKRs
- Knowledge of global payment market trends and regulatory changes
Full Job Posting
Role Overview
- We are seeking an experienced Network Manager in Dubai to join the new Network (APN) Management Team.
- This role is both a relationship management role and responsible for executing on the APN governance strategy.
Responsibilities
- Manages a suite of regional APN Partnerships taking end to end ownership of the relationship.
- Conducts regular services reviews, monitors and revises service level agreements (SLAs) tracks performance against key performance indicators (KPIs) and objectives and key results (OKRs) to drive operational excellence.
- Ensures APN Partner performance meets WU standards; escalates and tracks issues to resolution.
- Proactively discussed business development opportunities, identifying growth or revenue opportunities; presenting back to VP and Business.
- Builds and nurtures strong relationships with internal and external stakeholders, helps contribute towards product vision and strategic direction.
- Identifies and evaluates strategic partnerships with pay out partners, correspondent banks, and payment networks to enhance network resilience, currency coverage, and support APN product development.
- Stays abreast of global payment market trends, regulatory changes, and technological advancements including local wallets, payment schemes and stablecoin.
- Collaborates closely with risk, compliance, legal, product, and technology teams to deliver changes, close process and governance gaps, and ensure audit and regulatory readiness.
- Reviews contractual agreements with Legal and Compliance teams, guaranteeing regulatory adherence and comprehensive documentation.
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