Senior Manager, APN Network Management
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Key skills for this role
About the Role
Western Union is hiring a Senior Manager for APN Network Management in Dubai to manage global payment partners, execute governance strategy, and identify partnership opportunities.
Key Skills for This Role
Responsibilities
- Manage a suite of regional APN Partnerships taking end to end ownership of the relationship
- Conduct regular services reviews, monitor and revise SLAs, track performance against KPIs and OKRs
- Ensure APN Partner performance meets WU standards; escalate and track issues to resolution
- Proactively discuss business development opportunities, identifying growth or revenue opportunities
- Build and nurture strong relationships with internal and external stakeholders
- Identify and evaluate strategic partnerships with pay out partners, correspondent banks, and payment networks
- Stay abreast of global payment market trends, regulatory changes, and technological advancements
- Collaborate closely with risk, compliance, legal, product, and technology teams
- Review contractual agreements with Legal and Compliance teams
Requirements
- 7–10 years of partnership‑management experience in financial services (preferably payments)
- 5+ years of team‑management experience
- Experience in strategic and tactical partner management
- Working knowledge of payment industry participants
- Ability to build executive‑level relationships
- Strong management skills including project planning, coordination, organization, adaptability, and execution
- Excellent writing and communication skills
- Proven problem‑solving abilities and robust technological background
- Undergraduate or graduate degree, or equivalent experience
Full Job Posting
Role Overview
- Senior Manager, APN Network Management
- Location: Dubai, UAE
- Manage a suite of Global Payment Partners forming part of Western Union’s Account Payment Network (APN)
- Focus on MEPA regional payment partners
Responsibilities
- Manages a suite of regional APN Partnerships taking end to end ownership of the relationship
- Conducts regular services reviews, monitors and revises service level agreements (SLAs) tracks performance against key performance indicators (KPIs) and objectives and key results (OKRs) to drive operational excellence
- Ensures APN Partner performance meets WU standards; escalates and tracks issues to resolution
- Proactively discussed business development opportunities, identifying growth or revenue opportunities; presenting back to VP and Business
- Builds and nurtures strong relationships with internal and external stakeholders, helps contribute towards product vision and strategic direction
- Identifies and evaluates strategic partnerships with pay out partners, correspondent banks, and payment networks to enhance network resilience, currency coverage, and support APN product development
- Stays abreast of global payment market trends, regulatory changes, and technological advancements including local wallets, payment schemes and stablecoin
- Collaborates closely with risk, compliance, legal, product, and technology teams to deliver changes, close process and governance gaps, and ensure audit and regulatory readiness
- Reviews contractual agreements with Legal and Compliance teams, guaranteeing regulatory adherence and comprehensive documentation
Requirements
- 7–10 years of partnership‑management experience in financial services (preferably payments) and 5+ years of team‑management experience
- Experience in strategic and tactical partner management; working knowledge of payment industry participants; and the ability to build executive‑level relationships
- Strong management skills, including project planning, coordination, organization, adaptability, and execution
- Excellent writing and communication skills
- Proven problem‑solving abilities, a robust technological background, and an understanding of business processes
- Drives customer centric culture through all interactions and contributions
- Thinks beyond own areas of accountability to best enable customers
- Collaborates and partners with stakeholders across the company
- Undergraduate or graduate degree, or equivalent experience
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