Senior Manager, Software Development (Managed Services Automation)
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Key skills for this role
About the Role
Bell seeks a Senior Manager to lead automation transformation across Managed Services. You will drive the automation program, map processes into ServiceNow, and lead a multidisciplinary team.
Key Skills for This Role
Responsibilities
- Lead a multidisciplinary team responsible for quality engineering, automation assurance, AI validation, operational readiness, and continuous improvement
- Own and drive the end to end Managed Services automation program
- Map key MS processes and functions into ServiceNow workflows to enable automation and scale
- Lead the rationalization and cleanup of observability capabilities across the MS portfolio
- Prioritize and sequence near term and mid term initiatives that measurably reduce Sev 1 and Sev 2 incidents
- Develop and communicate automation value realization and benefits cases
- Lead and mentor a high performing team of MS process and tooling experts
- Partner closely with Engineering, Product Management, Operations, Service Delivery, Cybersecurity, Architecture, and Vendor partners
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, Engineering, or equivalent practical experience
- 7+ years of experience in software engineering, quality engineering, automation development, DevOps, platform operations, or related disciplines
- 3+ years of experience leading technical teams in software development, quality assurance, automation engineering, managed services, or operational support
- Thorough understanding of current IT operations, change management, common causes of failures, and monitoring tools (e.g., NewRelic)
- Experience building and scaling automation testing and quality assurance frameworks
- Strong understanding of Agile, DevOps, CI/CD, and modern software engineering methodologies
- Experience leading cross functional initiatives across development, operations, and business organizations
- Proven track record of delivering measurable business and operational outcomes through technology initiatives
- Experience with AI enabled solutions, intelligent automation, AIOps, or AI governance frameworks (preferred)
- Expertise in Google Cloud Platform (GCP) or equivalent (preferred)
- Working knowledge of Kubernetes, Docker, Terraform, Python, GitHub, GitLab, Jenkins, Azure, AWS (preferred)
- Experience establishing governance frameworks, operational controls, and quality standards (preferred)
Full Job Posting
Summary
- We are seeking a Senior Manager to lead and accelerate the automation transformation across our combined Managed Services (MS) organization.
- This role is critical to building a resilient, highly scalable managed operations business.
- You will define and drive the next phase of our Managed Services evolution.
Key Responsibilities
- Lead a multidisciplinary team responsible for quality engineering, automation assurance, AI validation, operational readiness, and continuous improvement.
- Own and drive the end to end Managed Services automation program.
- Map key MS processes and functions into ServiceNow workflows.
- Lead the rationalization and cleanup of observability capabilities.
- Prioritize and sequence initiatives that reduce Sev 1 and Sev 2 incidents.
- Develop and communicate automation value realization and benefits cases.
- Lead and mentor a high performing team.
- Partner closely with Engineering, Product Management, Operations, and other teams.
Critical Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or equivalent.
- 7+ years of experience in software engineering, quality engineering, automation development, DevOps, or related.
- 3+ years of experience leading technical teams.
- Thorough understanding of IT operations, change management, and monitoring tools.
- Experience building and scaling automation testing and QA frameworks.
- Strong understanding of Agile, DevOps, CI/CD.
- Experience leading cross functional initiatives.
- Proven track record of delivering measurable outcomes.
Preferred Qualifications
- Experience leading Quality Engineering, Test Automation, Platform Assurance, or SDET organizations.
- Experience within Managed Services, Telecommunications, Cloud Services, or Cybersecurity.
- Strong background in automation, process engineering, and ServiceNow.
- Experience with AI enabled solutions, intelligent automation, AIOps.
- Expertise in Google Cloud Platform (GCP) or equivalent.
- Working knowledge of Kubernetes, Docker, Terraform, Python, GitHub, GitLab, Jenkins, Azure, AWS.
- Experience establishing governance frameworks and operational controls.
- Strong understanding of ITIL based service management processes.
Additional Information
- Position Type: Management.
- Job Status: Regular Full Time.
- Work Arrangement: Hybrid.
- Application Deadline: 07/26/2026.
- Adequate knowledge of French is required for positions in Quebec.
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