Senior Manager – IT PMO

Overview

Role Overview

1. Demand Preparation & Business Case Support

• Partner with business and IT stakeholders to guide demand owners in shaping high-quality demand submissions and business cases.
• Provide expert advice on value articulation, cost estimates, benefits realization, and risk assessment.
• Support identification and qualification of AI-driven initiatives, including business value, feasibility, and alignment with enterprise strategy.

2. Demand Intake & Classification

• Own and operate the demand intake process, ensuring submissions meet defined standards, templates, and governance requirements.
• Validate demand completeness, quality, and alignment with enterprise priorities.
• Classify demand using agreed taxonomy (e.g., run/grow/transform, regulatory, innovation, AI, etc.) and prioritization criteria.

3. Demand Backlog & Pipeline Management

• Maintain and actively manage the enterprise demand pipeline and backlog.
• Monitor demand ageing, dependencies, capacity constraints, and prioritization status.
• Proactively drive resolution of stalled, non-compliant, or low-quality demand items.

4. Governance & Decision Forums

• Design, plan, and facilitate demand governance and prioritization forums.
• Prepare high-quality decision materials, dashboards, and executive summaries.
• Track decisions, actions, and approvals through to closure and execution.

5. Demand Transition to Delivery

• Ensure all approved demand is fully documented, funded, and authorized through governance.
• Manage smooth transition of demand into project, product, or operational delivery models.
• Work closely with PMO, delivery, and operations teams to ensure clarity of scope, ownership, and success criteria.

6. Process Performance & Reporting

• Define and manage Demand Management KPIs and SLAs (e.g., cycle time, backlog health, governance effectiveness).
• Produce weekly reports, management insights, and executive dashboards.
• Use data-driven insights to recommend improvements and support strategic decision-making.

7. Data Quality & Compliance

• Define and enforce data quality standards for demand records and governance artefacts.
• Monitor compliance with demand processes, supporting remediation where needed.
• Report on data completeness, accuracy, and adherence to enterprise standards.

8. Process Adoption & Change Management

• Lead change management for Demand Management processes, tools, and governance models.
• Drive adoption through structured rollout plans, communications, and role-based training.
• Ensure consistent and disciplined usage of demand intake, prioritization, and governance mechanisms across the organization.

Required Experience & Qualifications

• 10+ years of experience in IT PMO, Demand Management, Portfolio Management, or similar roles.
• Proven hands-on experience as an IT PMO Lead or Demand Manager in a complex organization.
• Strong knowledge of IT operating models, governance structures, and delivery frameworks.
• Demonstrated understanding of AI use cases, emerging technologies, and their business value.
• Experience working with senior business leaders and executive governance forums.
• Bachelor’s degree in Information Technology, Engineering, Business, or related field (Master’s or MBA preferred).

Key Skills & Competencies

• Strategic thinking and strong business acumen
• Excellent stakeholder management and communication skills
• Strong analytical, data interpretation, and reporting capabilities
• Governance design and facilitation expertise
• Process design, optimization, and change management
• Ability to articulate technology and AI concepts in business terms
• High attention to detail coupled with a pragmatic, results-oriented mindset