Senior Manager, End User Technology Engineering

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Senior Manager, End User Technology Engineering is a crucial, highly technical, hands-on, leadership position dedicated to delivering world-class end user technology solutions across ADUSA's corporate and retail associate base. This role drives the service design, implementation and support of end user devices, actively keeping the environment current, secure and available.

The manager will lead a team of highly skilled engineering professionals, setting high standards for responsiveness, professionalism, and problem-solving. They will also oversee staff development through continuous initiatives, regular metrics assessment, and the adoption of ITIL best practices and strategies designed to enhance efficiency, communication, and the overall customer experience.

Applicants must be currently authorized to work in the United States on a full-time basis.

Lead a team of End User Technology engineers, keeping the end user technology environment current, compliant and able to meet the needs of Corporate and Retail users across ADUSA. Technical depth and hands-on troubleshooting across end-user technologies

Leadership and team development.

Strategic thinking and proactive problem solving.

Exceptional customer service and interpersonal skills.

Professionalism and empathy in all interactions, with a customer-centered mindset.

Manage the end-user compute environment and the management tools required, including:

Windows and macOS based devices.

Microsoft Intune, Defender, Endpoint Manager, SCCM, JAMF, SysTrack and Zscaler.

Windows Hello for Business and passwordless Microsoft Authenticator solutions.

Citrix RemoteApps and VDI, Azure Virtual Desktop.

Adaptability and resilience in the face of changing priorities or unexpected challenges.

Keen attention to detail and commitment to quality.

Innovative thinking and a passion for continuous learning

Professional demeanor and strong leadership skills.

Ability to manage stressful situations in a calm, courteous, and confident manner.

Proven ability to effectively prioritize and execute tasks in a high-pressure environment.

Ability to utilize metrics and data to improve service quality and team performance.

Passion for IT and eagerness to stay current with changing technology practices.

Coordinate, conduct, and lead meetings to drive solutions from technology teams as it relates to issues impacting our customers. Liaise with vendor partners, business users, IT programmers and IT Service owners regarding end user solutions.

Lead a team of End User Technology engineers, keeping the end user technology environment current, compliant and able to meet the needs of Corporate and Retail users across ADUSA.

Manage the end-user compute environment and the management tools required, including: Windows and macOS based devices Microsoft Intune, Defender, Endpoint Manager, SCCM, JAMF, SysTrack and Zscaler Windows Hello for Business and passwordless Microsoft Authenticator solutions Citrix RemoteApps and VDI, Azure Virtual Desktop

Windows and macOS based devices

Microsoft Intune, Defender, Endpoint Manager, SCCM, JAMF, SysTrack and Zscaler

Windows Hello for Business and passwordless Microsoft Authenticator solutions

Citrix RemoteApps and VDI, Azure Virtual Desktop

Technical depth and hands-on troubleshooting across end-user technologies

Leadership and team development

Strategic thinking and proactive problem solving

Exceptional customer service and interpersonal skills

Adaptability and resilience in the face of changing priorities or unexpected challenges

Keen attention to detail and commitment to quality

Professional demeanor and strong leadership skills

Ability to manage stressful situations in a calm, courteous, and confident manner

Proven ability to effectively prioritize and execute tasks in a high-pressure environment

Ability to utilize metrics and data to improve service quality and team performance

Passion for IT and eagerness to stay current with changing technology practices

Coordinate, conduct, and lead meetings to drive solutions from technology teams as it relates to issues impacting our customers

Liaise with vendor partners, business users, IT programmers and IT Service owners regarding end user solutions

Bachelor's degree in computer science, technical field and/or Business-related field. Master's degree, Advanced training and or certifications in relevant field/s of study preferred. Equivalent trainings/certifications/experience equivalency will be considered.

5 or more years of equivalent experience in relevant job or field of technology. Experience with IT service management (ServiceNow), remote support tools, incident escalation, and ITIL or similar frameworks. Experience in Agile teams and/or Product/Platform based operating model. Experience in retail or grocery preferred.

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Join our Talent Community to stay updated on opportunities with Ahold Delhaize USA. You’ll be the first to know about new positions that match your career aspirations. To join, click here: Talent Community - Ahold Delhaize USA (careerswithus.com) .

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business. Learn More About Our Benefits - Click Here

Ahold Delhaize USA is an equal opportunity employer.

Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA.

Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com.