Senior Manager Digital Products Growth & Engagement
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Key skills for this role
About the Role
Define and own fan growth strategies, design gamification systems, optimize engagement, and collaborate with teams to enhance digital product experiences.
Key Skills for This Role
Full Job Posting
Duties And Responsibilities
- Growth Strategy:
- Define and own the fan growth, engagement, and retention roadmap across web and mobile platforms.
- Gamification Systems:
- Design, build, and scale loyalty programs, quests, progression systems, and engagement mechanics that drive repeat participation.
- Special Products:
- Own the strategy, expansion, and execution of fantasy leagues, predictions, and other interactive fan products.
- Lifecycle Optimization:
- Define and continuously optimize the end-to-end fan journeys, from initial activation through post-event re-engagement.
• Experimentation & Optimization
- Drive a culture of experimentation through split testing and rapid iteration to systematically improve engagement and retention.
- Narrative Integration:
- Partner with creative and content teams to translate brand narratives and storylines into compelling digital engagement experiences.
- Commercial Alignment:
- Collaborate with commercial teams to design and execute sponsor-safe engagement activations.
- Performance Tracking:
- Define, track, and report on engagement performance using clear, data-driven KPIs.
- Opportunity Identification:
- Identify and validate new digital growth opportunities based on fan behavior analysis, product insights, and brand alignment.
Education And Experience
- 7+ years of experience in digital product management, growth product, or consumer engagement roles.
- Proven track record in owning growth, engagement, and retention strategies for large-scale consumer digital platforms.
- Hands-on experience designing and scaling gamification systems, loyalty programs, or engagement loops.
- Strong experience working with cross-functional teams, including marketing, content, community, engineering, analytics, and commercial partners.
- Experience in sports, gaming, entertainment, or live event ecosystems is strongly preferred.
Knowledge, Skills, and Abilities
- Deep understanding of growth product principles, engagement loops, and product lifecycle management.
- Strong analytical mindset with the ability to translate data into product strategy and experimentation plans.
- Experience with personalization, segmentation, CRM, and notification systems.
- Proven ability to balance creative storytelling with data-driven decision making.
- Excellent stakeholder management skills, with the ability to influence across senior team members, without direct authority.
- Comfortable operating in fast-paced, high-visibility environments with evolving priorities.
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