Senior Manager, Compliance and Quality | Product Development and Design
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Key skills for this role
About the Role
Qatar Airways is seeking a Senior Manager of Compliance and Quality to lead the strategic compliance and quality function within Catering Services. The role involves building a compliance framework covering food and beverage quality, onboard equipment, supplier performance, and sustainability.
Key Skills for This Role
Responsibilities
- Design, own, and continuously evolve the Qatar Airways Catering Services compliance and quality strategy
- Develop and implement policies, procedures, and governance structures that embed compliance as a strategic capability
- Establish and maintain a compliance risk framework across the full catering supply chain and product portfolio
- Act as the senior regulatory liaison for QRCS, monitoring changes in food safety legislation and industry standards
- Lead the design and implementation of performance metrics and KPIs reflecting Qatar Airways' quality standards
- Define and own Qatar Airways' internal food and beverage quality standards
- Establish structured quality control processes for food and beverage products across the supplier base
- Develop and lead a sensory and quality evaluation programme
- Own the compliance and quality framework for all onboard equipment, serviceware, and passenger amenity products
- Lead the strategic supplier quality management programme across all QRCS supplier categories
- Lead QRCS's sustainability compliance agenda across all product and service categories
- Lead the transformation of the QRCS compliance function from operationally focused to strategic quality and compliance capability
Requirements
- Bachelor's Degree in Food Science, Hospitality Management, Quality Management, Business, or a related discipline
- Minimum 10 years of progressive experience in compliance, quality management, or food and beverage and product operations, with a clear track record of operating at a senior or strategic level
- Proven experience leading a compliance or quality function at a senior level across multiple product or service categories
- Genuine food, beverage, and premium product sensibility
- Demonstrated ability to design and implement strategic compliance frameworks
- Experience leading organisational change and capability building programmes
- Strong knowledge of food safety and regulatory frameworks including HACCP, ISO
- Proven experience in strategic supplier quality management
- Experience establishing quality control processes for physical products
- Familiarity with sustainability and environmental compliance frameworks
- Strong executive presence and stakeholder leadership skills
- Proficiency in data analysis and performance reporting tools
Full Job Posting
About the Role
- As Senior Manager, Compliance and Quality, you will establish and lead the strategic compliance and quality function within Qatar Airways Catering Services, reporting to the VP, Catering Operations.
- You will be responsible for building and embedding a compliance and quality framework that covers the full breadth of the QRCS remit — food and beverage quality, onboard equipment, serviceware, passenger amenities, supplier performance, regulatory adherence, and sustainability.
Compliance Strategy and Governance
- Design, own, and continuously evolve the Qatar Airways Catering Services compliance and quality strategy.
- Develop and implement policies, procedures, and governance structures that embed compliance as a strategic capability.
- Establish and maintain a compliance risk framework, identifying regulatory, operational, and reputational risks.
- Act as the senior regulatory liaison for QRCS, monitoring changes in food safety legislation, product safety regulation, sustainability policy, and industry standards.
- Lead the design and implementation of performance metrics and KPIs that reflect Qatar Airways' quality standards.
Food and Beverage Quality Standards
- Define and own Qatar Airways' internal food and beverage quality standards.
- Establish structured quality control processes for food and beverage products across the supplier base.
- Develop and lead a sensory and quality evaluation programme.
- Ensure that culinary compliance is treated as a discipline in its own right.
Onboard Equipment, Serviceware and Amenity Compliance
- Own the compliance and quality framework for all onboard equipment, galley hardware, serviceware, and passenger amenity products.
- Establish and manage a structured quality control programme for equipment and amenity procurement.
- Lead the audit and review process for equipment and amenity suppliers.
- Ensure all onboard equipment and amenity products comply with safety regulations and sustainability commitments.
Supplier Quality Management
- Lead the strategic supplier quality management programme across all QRCS supplier categories.
- Oversee and enhance the supplier audit programme.
- Build and manage strategic supplier relationships at a senior level.
- Develop supplier capability in areas critical to Qatar Airways' quality standards.
Sustainability and Regulatory Compliance
- Lead QRCS's sustainability compliance agenda across all product and service categories.
- Develop and implement a structured sustainability compliance roadmap.
- Engage with industry partners, regulatory bodies, and sustainability organisations.
Organisational Change and Capability Building
- Lead the transformation of the QRCS compliance function from an operationally focused team to a strategic quality and compliance capability.
- Develop and implement a structured capability building programme for the existing compliance team.
- Drive organisational change management across QRCS to embed a culture of quality and compliance excellence.
- Partner with the VP, Catering Operations and broader QRCS leadership to define how the compliance function integrates with other teams.
Team Leadership
- Lead, develop, and inspire the compliance and quality team.
- Work alongside the Grade 9 Compliance Manager to ensure day to day operational compliance activity is well managed.
- Build the compliance and quality function's reputation as a centre of excellence.
Qualifications
- Bachelor's Degree in Food Science, Hospitality Management, Quality Management, Business, or a related discipline. A Master's degree or professional qualification is advantageous.
- Minimum 10 years of progressive experience in compliance, quality management, or food and beverage and product operations, with a clear track record of operating at a senior or strategic level.
- Proven experience leading a compliance or quality function at a senior level across multiple product or service categories.
- Genuine food, beverage, and premium product sensibility.
- Demonstrated ability to design and implement strategic compliance frameworks.
- Experience leading organisational change and capability building programmes.
- Strong knowledge of food safety and regulatory frameworks including HACCP, ISO.
- Proven experience in strategic supplier quality management.
- Experience establishing quality control processes for physical products.
- Familiarity with sustainability and environmental compliance frameworks.
- Strong executive presence and stakeholder leadership skills.
- Proficiency in data analysis and performance reporting tools.
Preferred Qualifications
- Experience in an airline, premium hospitality, luxury food service, high volume catering, or consumer goods environment.
- Relevant professional certifications in food safety, quality management, or sustainability.
- Experience working alongside or within a culinary or product development team.
- Familiarity with catering supply chain management, logistics.
- Exposure to change management methodologies.
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