Senior Manager – Commercial Operations

Job Purpose and Summary

Strategic Leadership

• Set performance objectives, KPIs and service standards for Invoicing and Key Account Management.
• Lead workforce planning, talent development and succession planning across both functions.
• Represent Commercial Operations in senior leadership discussions and contribute to strategic planning and business development.
• Champion process improvements that increase efficiency, accuracy and customer satisfaction.

Invoicing Oversight

• Oversee end-to-end invoicing in compliance with contracts, billing standards and company procedures.
• Review and approve escalated billing disputes, complex reconciliation issues and non-standard invoicing scenarios.
• Ensure effective use of invoicing systems, ERP platforms and Microsoft Office while maintaining data integrity.
• Collaborate with Finance on financial reporting and reconciliation, and monitor invoicing performance.

Account Management

• Oversee OEM and non-OEM accounts with focus on performance, profitability, retention and customer satisfaction.
• Guide account growth strategies, including upselling and cross-selling opportunities.
• Review Engine Shop Visit financial analyses, including labor and material costs and contractual alignment.
• Resolve complex customer challenges and serve as a senior escalation point for key accounts.

Stakeholder and Financial Management

• Coordinate with Finance, Engine Line Operations, Engineering and Operations Support, Supply Chain and Logistics.
• Build relationships with external customers and partners and report performance to the Director of Commercial and Sales.
• Monitor financial and operational metrics, prepare management reports and identify risks and opportunities.
• Ensure compliance with financial controls, audit requirements and applicable regulatory standards.

Qualifications and Experience

• Bachelor's degree in Business Administration, Economics or a related discipline.
• MBA or equivalent master's degree is preferred.
• At least 10 years of commercial operations or account management experience, preferably in aviation or aero engine MRO.
• At least 5 years of progressive leadership experience managing multifunctional or cross-departmental teams.
• Experience overseeing invoicing or key account management in a complex technical or MRO environment.
• Familiarity with V2500, Trent 700, LEAP or GEnx engine platforms is advantageous.

Job-Specific Competencies

• Strategic leadership, people management and customer relationship management.
• Commercial acumen, financial analysis, reporting and cost management.
• Knowledge of pricing models, invoicing, ERP or billing systems and regulatory compliance.
• Cross-functional collaboration, communication, presentation, problem-solving and decision-making.
• Strong aero engine MRO technical understanding and ability to work across diverse cultural backgrounds.