Senior Manager, Commercial Client Lifecycle Fraud Strategy
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Key skills for this role
About the Role
RBC is seeking a fraud leader to build and operationalize modern fraud controls across commercial banking access channels. Reporting to the Director, you will support fraud strategy execution, analyze fraud events, and partner with cross-functional teams on fraud mitigation initiatives.
Key Skills for This Role
Responsibilities
- Support fraud strategy execution across commercial onboarding, cheque ecosystems, and client lifecycle activities
- Develop and optimize fraud controls related to fraudulent enrollments and ongoing client eligibility
- Analyze fraud events, onboarding trends, client behaviors, and operational metrics to identify emerging threats and optimization opportunities
- Support fraud mitigation initiatives involving first party fraud, mule businesses, synthetic entities, and lifecycle abuse
- Partner with Commercial Channels Fraud and Payments Fraud teams to support integrated enterprise fraud intelligence
- Support implementation of fraud technologies, analytics platforms, and control modernization initiatives
- Prepare fraud reporting, analytics, executive updates, and control performance insights
- Coordinate with onboarding, operations, trade, product, risk, fraud, cybersecurity, and technology teams on fraud mitigation initiatives
- Conduct data analysis to support business cases for technology or FTE investment
- Lead day to day engagement with fraud technology vendors and partners
Requirements
- Deep understanding of the Commercial client lifecycle from onboarding to de market
- 5+ years of demonstrable experience in fraud management, onboarding/KYC, financial crimes, commercial banking risk or operational risk
- Proven expertise in commercial banking client onboarding, account opening, product enrollment workflows, and associated fraud risks
- Hands on experience designing, implementing, and monitoring risk controls, investigations, analytics programs, and onboarding review processes
- Advanced Excel proficiency for fraud analytics, trend analysis, reporting, and data interpretation
- Proven track record managing multiple concurrent initiatives and delivering results within fast paced transformation environments
- Excellent written and verbal communication skills with ability to influence stakeholders at senior management levels
Full Job Posting
What is the Opportunity?
- We are seeking a highly motivated fraud leader to help build and operationalize modern fraud controls across commercial banking access channels.
- Reporting to the Director, Commercial Client Lifecycle and Deposits Fraud Strategy, you will support the design, execution, and optimization of fraud controls.
- This is an opportunity to work on high impact fraud transformation initiatives involving digital trust, behavioral analytics, authentication modernization, and cross channel fraud detection.
What will you do?
- Support fraud strategy execution across commercial onboarding, cheque ecosystems, and client lifecycle activities.
- Develop and optimize fraud controls related to fraudulent enrollments and ongoing client eligibility.
- Analyze fraud events, onboarding trends, client behaviors, and operational metrics to identify emerging threats and optimization opportunities.
- Support fraud mitigation initiatives involving first party fraud, mule businesses, synthetic entities, and lifecycle abuse.
- Partner with Commercial Channels Fraud and Payments Fraud teams to support integrated enterprise fraud intelligence.
- Support implementation of fraud technologies, analytics platforms, and control modernization initiatives.
- Prepare fraud reporting, analytics, executive updates, and control performance insights.
- Coordinate with onboarding, operations, trade, product, risk, fraud, cybersecurity, and technology teams.
- Conduct data analysis to support business cases for technology or FTE investment.
- Lead day to day engagement with fraud technology vendors and partners.
Must haves
- Deep understanding of the Commercial client lifecycle, from onboarding to de market.
- 5+ years of demonstrable experience in fraud management, onboarding/KYC, financial crimes, commercial banking risk or operational risk.
- Proven expertise in commercial banking client onboarding, account opening, product enrollment workflows, and associated fraud risks.
- Hands on experience designing, implementing, and monitoring risk controls, investigations, analytics programs, and onboarding review processes.
- Advanced Excel proficiency for fraud analytics, trend analysis, reporting, and data interpretation.
- Proven track record managing multiple concurrent initiatives and delivering results within fast paced transformation environments.
- Excellent written and verbal communication skills with ability to influence stakeholders at senior management levels.
Nice to have
- Experience with behavioral analytics, authentication technologies, or fraud monitoring platforms.
- Knowledge of commercial payment ecosystems and payment fraud typologies.
- Familiarity with data tools (SQL, Python, SAS, Power BI, Tableau, Alteryx, or equivalent).
- Familiarity with API security or host to host banking integrations.
- Exposure to AI/ML fraud detection or fraud intelligence programs.
- Project management or consulting experience.
- Vendor Management Experience.
What’s in it for you?
- A comprehensive Total Rewards Program.
- Ability to make a difference and lasting impact.
- Opportunity to take on progressively greater accountabilities.
- Leaders who support your development.
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