Senior IAM Systems Support Analyst (Global security)
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Key skills for this role
About the Role
RBC is seeking a Senior IAM Systems Support Analyst to provide technical support, troubleshooting, and operational management of Identity Access and Authorization services. The role involves supporting identity provisioning, authorization policy enforcement, and leveraging automation and AI-powered tools.
Key Skills for This Role
Responsibilities
- Support and troubleshoot identity provisioning, deprovisioning, and user access issues across multiple platforms
- Provide technical support for authorization policy enforcement and investigate access denial issues
- Support identity and access management platforms and troubleshoot platform issues
- Monitor identity and access systems using automated monitoring and alerting tools
- Leverage automation scripts and CI/CD pipelines to streamline identity support processes
- Utilize AI powered analytics and anomaly detection to identify unusual access patterns
- Maintain comprehensive technical documentation including troubleshooting guides and runbooks
- Support audit and compliance processes and collaborate with IT teams on identity and access issues
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of hands on experience in IAM roles with focus on authorization solutions and access control implementation
- Strong experience troubleshooting identity provisioning, deprovisioning, and access control issues
- Proficiency with LDAP and Active Directory for identity support and troubleshooting
- Experience supporting authorization and access control systems with understanding of RBAC, ABAC, and PBAC principles
- Experience supporting cloud identity platforms (Azure AD, AWS IAM, Okta, etc.) in multi cloud and hybrid environments
- Proficiency in scripting languages (PowerShell, Python, Bash, or similar) for automation and troubleshooting
- Strong understanding of API integration concepts and troubleshooting identity and access issues
- Knowledge of SQL for querying and troubleshooting identity data
- Experience with ticket management systems, incident tracking, and root cause analysis methodology
- Strong problem solving and analytical skills with excellent communication abilities
- Experience with incident management and change management processes
Full Job Posting
What Is the Opportunity?
- We are seeking a dedicated Senior IAM Systems Support Analyst to provide technical support, troubleshooting, and operational management of Identity Access and Authorization services across the enterprise.
- This role focuses on supporting, troubleshooting, and optimizing existing identity platforms, authorization systems, and user provisioning infrastructure using advanced automation and AI powered tools.
What Will You Do?
- Support and troubleshoot identity provisioning, deprovisioning, and user access issues across multiple platforms.
- Provide technical support for authorization policy enforcement, investigate access denial issues, troubleshoot policy conflicts.
- Support identity and access management platforms, troubleshoot platform issues, investigate data synchronization problems.
- Monitor identity and access systems using automated monitoring and alerting tools, analyze logs and reports.
- Leverage automation scripts and CI/CD pipelines to streamline identity support processes.
- Utilize AI powered analytics and anomaly detection to identify unusual access patterns and potential security threats.
- Maintain comprehensive technical documentation including troubleshooting guides, runbooks, and procedures.
- Support audit and compliance processes, collaborate with IT teams, provide user guidance on identity management.
Must Have
- Bachelor's degree in computer science, Information Technology, or related field.
- 5+ years of hands on experience in IAM roles with focus on authorization solutions and access control implementation.
- Strong experience troubleshooting identity provisioning, deprovisioning, and access control issues.
- Proficiency with LDAP and Active Directory for identity support and troubleshooting.
- Experience supporting authorization and access control systems with understanding of RBAC, ABAC, and PBAC principles.
- Experience supporting cloud identity platforms (Azure AD, AWS IAM, Okta, etc.) in multi cloud and hybrid environments.
- Proficiency in scripting languages (PowerShell, Python, Bash, or similar) for automation and troubleshooting.
- Strong understanding of API integration concepts and troubleshooting identity and access issues.
- Knowledge of SQL for querying and troubleshooting identity data.
- Experience with ticket management systems, incident tracking, and root cause analysis methodology.
- Strong problem solving and analytical skills with excellent communication abilities.
- Experience with incident management and change management processes.
Nice To Have
- Familiarity with enterprise directory infrastructure blueprints and data distribution architectures.
- Experience with AI/ML powered identity analytics and anomaly detection tools.
- Knowledge of audit and regulatory compliance frameworks and their impact on IAM policies.
- Experience with incident management systems and ticketing platforms.
- Familiarity with CI/CD pipelines and automation frameworks for identity Management.
- Knowledge of compliance frameworks (GDPR, HIPAA, SOX, PCI DSS, ISO/IEC 27001).
- Understanding of mainframe security and legacy system integration.
- Familiarity with zero trust security models.
What's In It for You?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- Opportunities to do challenging work and take on progressively greater accountabilities.
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