Senior Manager, Commercial Client Lifecycle Fraud Strategy
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Key skills for this role
About the Role
RBC is seeking a Senior Manager to lead fraud strategy for commercial banking client lifecycle. The role involves designing and optimizing fraud controls, analyzing fraud events, and partnering with cross-functional teams.
Key Skills for This Role
Responsibilities
- Support fraud strategy execution across commercial onboarding, cheque ecosystems, and client lifecycle activities
- Develop and optimize fraud controls related to fraudulent enrollments and ongoing client eligibility
- Analyze fraud events, onboarding trends, client behaviors, and operational metrics to identify emerging threats and optimization opportunities
- Support fraud mitigation initiatives involving first party fraud, mule businesses, synthetic entities, and lifecycle abuse
- Partner with Commercial Channels Fraud and Payments Fraud teams to support integrated enterprise fraud intelligence
- Support implementation of fraud technologies, analytics platforms, and control modernization initiatives
- Prepare fraud reporting, analytics, executive updates, and control performance insights
- Coordinate with onboarding, operations, trade, product, risk, fraud, cybersecurity, and technology teams on fraud mitigation initiatives
- Conduct data analysis to support business cases for technology or FTE investment
- Lead day to day engagement with fraud technology vendors and partners
Requirements
- 5+ years of demonstrable experience in fraud management, onboarding/KYC, financial crimes, commercial banking risk or operational risk
- Deep understanding of the Commercial client lifecycle from onboarding to de market
- Proven expertise in commercial banking client onboarding, account opening, product enrollment workflows, and associated fraud risks
- Hands on experience designing, implementing, and monitoring risk controls, investigations, analytics programs, and onboarding review processes
- Advanced Excel proficiency for fraud analytics, trend analysis, reporting, and data interpretation
- Proven track record managing multiple concurrent initiatives and delivering results in fast paced transformation environments
- Excellent written and verbal communication skills with ability to influence senior management
Full Job Posting
Opportunity Overview
- Seeking a highly motivated fraud leader to build and operationalize modern fraud controls across commercial banking access channels.
- Reporting to the Director, Commercial Client Lifecycle and Deposits Fraud Strategy.
What Will You Do
- Support fraud strategy execution across commercial onboarding, cheque ecosystems, and client lifecycle activities.
- Develop and optimize fraud controls related to fraudulent enrollments and ongoing client eligibility.
- Analyze fraud events, onboarding trends, client behaviors, and operational metrics to identify emerging threats and optimization opportunities.
- Support fraud mitigation initiatives involving first party fraud, mule businesses, synthetic entities, and lifecycle abuse.
- Partner with Commercial Channels Fraud and Payments Fraud teams to support integrated enterprise fraud intelligence.
- Support implementation of fraud technologies, analytics platforms, and control modernization initiatives.
- Prepare fraud reporting, analytics, executive updates, and control performance insights.
- Coordinate with onboarding, operations, trade, product, risk, fraud, cybersecurity, and technology teams.
- Conduct data analysis to support business cases for technology or FTE investment.
- Lead day to day engagement with fraud technology vendors and partners.
Must Haves
- Deep understanding of the Commercial client lifecycle.
- 5+ years of demonstrable experience in fraud management, onboarding/KYC, financial crimes, commercial banking risk or operational risk.
- Proven expertise in commercial banking client onboarding, account opening, product enrollment workflows, and associated fraud risks.
- Hands on experience designing, implementing, and monitoring risk controls, investigations, analytics programs, and onboarding review processes.
- Advanced Excel proficiency for fraud analytics, trend analysis, reporting, and data interpretation.
- Proven track record managing multiple concurrent initiatives and delivering results within fast paced transformation environments.
- Excellent written and verbal communication skills with demonstrated ability to influence stakeholders at senior management levels.
Nice to Have
- Experience with behavioral analytics, authentication technologies, or fraud monitoring platforms.
- Knowledge of commercial payment ecosystems and payment fraud typologies.
- Familiarity with data tools (SQL, Python, SAS, Power BI, Tableau, Alteryx, or equivalent).
- Familiarity with API security or host to host banking integrations.
- Exposure to AI/ML fraud detection or fraud intelligence programs.
- Project management or consulting experience.
- Vendor Management Experience.
What's in it for you
- A comprehensive Total Rewards Program.
- Ability to make a difference and lasting impact.
- Opportunity to take on progressively greater accountabilities.
- Leaders who support your development.
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