Senior Manager, APN Network Management
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Key skills for this role
About the Role
Western Union seeks an experienced Senior Manager to lead APN Network Management in Dubai. This role manages global payment partners, executes governance strategy, and identifies partnership opportunities to optimize the payment product suite.
Key Skills for This Role
Responsibilities
- Manage a suite of regional APN Partnerships taking end to end ownership of the relationship
- Conduct regular services reviews, monitor and revise SLAs, track performance against KPIs and OKRs
- Ensure APN Partner performance meets WU standards; escalate and track issues to resolution
- Proactively discuss business development opportunities, identifying growth or revenue opportunities
- Build and nurture strong relationships with internal and external stakeholders
- Identify and evaluate strategic partnerships with pay out partners, correspondent banks, and payment networks
- Stay abreast of global payment market trends, regulatory changes, and technological advancements
- Collaborate with risk, compliance, legal, product, and technology teams to deliver changes and close gaps
- Review contractual agreements with Legal and Compliance teams
Requirements
- 7 10 years of partnership management experience in financial services (preferably payments)
- 5+ years of team management experience
- Experience in strategic and tactical partner management
- Working knowledge of payment industry participants
- Ability to build executive level relationships
- Strong management skills including project planning, coordination, organization, adaptability, and execution
- Excellent writing and communication skills
- Proven problem solving abilities and robust technological background
- Undergraduate or graduate degree, or equivalent experience
Full Job Posting
Overview
- At Western Union, we are moving beyond remittances and cash to become a digital first company.
- We are seeking an experienced Network Manager in Dubai to join the new Network (APN) Management Team.
- This role manages a suite of Global Payment Partners (banks, wallets, card providers) with a focus on MEPA regional payment partners.
Responsibilities
- Manages a suite of regional APN Partnerships taking end to end ownership of the relationship.
- Conducts regular services reviews, monitors and revises SLAs, tracks performance against KPIs and OKRs.
- Ensures APN Partner performance meets WU standards; escalates and tracks issues to resolution.
- Proactively discussed business development opportunities, identifying growth or revenue opportunities.
- Builds and nurtures strong relationships with internal and external stakeholders.
- Identifies and evaluates strategic partnerships with pay out partners, correspondent banks, and payment networks.
- Stays abreast of global payment market trends, regulatory changes, and technological advancements.
- Collaborates closely with risk, compliance, legal, product, and technology teams.
- Reviews contractual agreements with Legal and Compliance teams.
Requirements
- 7–10 years of partnership management experience in financial services (preferably payments).
- 5+ years of team management experience.
- Experience in strategic and tactical partner management; working knowledge of payment industry participants.
- Strong management skills including project planning, coordination, organization, adaptability, and execution.
- Excellent writing and communication skills.
- Proven problem solving abilities, robust technological background, and understanding of business processes.
- Undergraduate or graduate degree, or equivalent experience.
Benefits
- Estimated Job Posting End Date: 06 30 2026
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