Senior Manager, AI Product
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Key skills for this role
About the Role
RBC is seeking a Senior Manager, AI Product to lead the AI & Conversational Banking team within Digital and Personal Distribution. You will be the Product Owner for AI products, driving the Advice Centre AI roadmap and leading cross-functional teams.
Key Skills for This Role
Responsibilities
- Lead cross functional teams/squad(s) and collaborate with partners on requirements gathering, prioritization, execution, and communication of projects
- As product owner for key Advice Centre AI technologies, be responsible for end to end product management including scoping, discovery, risk assessments, and strategy
- Partner with Advice Centre, business, role design, product design, tech, data, and risk stakeholders to understand advisor/client needs
- Gather requirements and work with project team to define testing strategies, scripts, data, and expected results
- Identify product risk profile and promote innovative methods to execute at pace
- Maintain high communication standards across partner groups as Advice Centre AI product expert
- Creatively manage through roadblocks
- Ensure all required sign offs are obtained and initiatives are within budget and deliver against productivity targets
Requirements
- 5+ years of experience in digital product management within banking, financial services, or a related industry
- 5+ years of experience leading and executing strategic projects, initiatives, or transformation programs
- Experience with Project Management and/or Business Agility principles (e.g. Scrum, KanBan)
- Willingness to challenge the status quo and identify process improvement opportunities
- Strong analytical, communication, presentation, and facilitation skills
- Proven ability to deal with complexity and ambiguity, and lead/manage cross functional partnerships
- Experience developing technology and/or business strategy
- Generative / agentic AI knowledge and experience (nice to have)
- Knowledge of digital channels or digital banking solutions (nice to have)
Full Job Posting
What is the opportunity?
- As Senior Manager, AI Product in the AI & Conversational Banking team, you will improve the advisor and client experience through innovative technologies used by call centre advisors.
- You will be the Product Owner for AI product(s) and inform and execute against the Advice Centre AI roadmap.
What will you do?
- Lead cross functional teams/squad(s) and collaborate with partners on requirements gathering, prioritization, execution, and communication of projects.
- As product owner for key Advice Centre AI technologies, be responsible for end to end product management including scoping, discovery, risk assessments, and strategy.
- Partner with Advice Centre, business, role design, product design, tech, data, and risk stakeholders to understand advisor/client needs.
- Gather requirements and work with project team to define testing strategies, scripts, data, and expected results.
- Identify product risk profile and promote innovative methods to execute at pace.
- Maintain high communication standards across partner groups as Advice Centre AI product expert.
- Creatively manage through roadblocks.
- Ensure all required sign offs are obtained and initiatives are within budget and deliver against productivity targets.
What do you need to succeed?
- 5+ years of experience in digital product management within banking, financial services, or a related industry.
- 5+ years of experience leading and executing strategic projects, initiatives, or transformation programs.
- Experience with Project Management and/or Business Agility principles (e.g. Scrum, KanBan).
- Willingness to challenge the status quo and identify process improvement opportunities.
- Strong analytical, communication, presentation, and facilitation skills.
- Proven ability to deal with complexity and ambiguity, and lead/manage cross functional partnerships.
- Experience developing technology and/or business strategy.
- Generative / agentic AI knowledge and experience (nice to have).
- Knowledge of digital channels or digital banking solutions (nice to have).
What’s in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stocks where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
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