Senior Key Account Manager (Smart Utility Metering) - Qatar Onsite
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Key skills for this role
About the Role
MACH CONSULTANTS is seeking a Senior Key Account Manager with 9-12 years of experience in electrical engineering or utility bulk supply operations. The role involves managing key bulk electrical accounts, providing technical support for load management and metering, and ensuring service continuity.
Key Skills for This Role
Responsibilities
- Manage and maintain relationships with key bulk electrical accounts to ensure service continuity and customer satisfaction
- Provide technical support and engineering solutions for load management, metering, and distribution systems
- Coordinate installation, operation, and maintenance of bulk electrical connections and metering systems
- Troubleshoot and resolve electrical and operational issues impacting key customers
- Ensure timely and high quality delivery of services in line with SLAs
- Collaborate with internal teams (electrical, metering, operations) to resolve customer requirements
- Review service requests, complaints, and technical submissions related to key accounts
- Prepare technical reports and performance updates for management
- Ensure compliance with ISO standards, risk management, and HSE regulations
- Maintain accurate documentation and records for all key account activities
Requirements
- Bachelor's degree in Electrical Engineering or related discipline
- Minimum 12 years of experience in electrical engineering or utility bulk supply operations
- Strong understanding of electrical distribution systems and Smart Utility Metering concepts
- Proven experience in key account management and customer relationship handling
- Strong knowledge of electrical safety standards and utility best practices
- Excellent communication, coordination, and problem solving skills
- Strong English communication skills (Arabic is a plus)
Full Job Posting
Role Overview
- Senior Key Account Manager with 9 12 years experience in electrical engineering or utility bulk supply operations.
- Onsite role in Doha, Qatar.
Key Responsibilities
- Manage and maintain relationships with key bulk electrical accounts
- Provide technical support for load management, metering, and distribution systems
- Coordinate installation, operation, and maintenance of bulk electrical connections and metering systems
- Troubleshoot and resolve electrical and operational issues
- Ensure timely service delivery in line with SLAs
- Collaborate with internal teams
- Review service requests and technical submissions
- Prepare technical reports and performance updates
- Ensure compliance with ISO, risk management, and HSE regulations
- Maintain documentation and records
What We're Looking For
- Bachelor's degree in Electrical Engineering or related discipline
- Minimum 12 years experience in electrical engineering or utility bulk supply operations
- Strong understanding of electrical distribution systems and Smart Utility Metering
- Proven key account management and customer relationship handling
- Strong knowledge of electrical safety standards and utility best practices
- Excellent communication, coordination, and problem solving skills
- Strong English communication skills (Arabic is a plus)
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