Senior Infrastructure Analyst - IT Infrastructure and Services
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Perform advanced technical, quality, and process responsibilities to support, monitor, and improve RTA's IT infrastructure operations. Deliver hands-on expertise in service management frameworks, compliance, and vendor coordination.
Key Skills for This Role
Responsibilities
- Provide technical, process, and quality support to IT Managed Services vendors, ensuring contractual service levels are met
- Conduct infrastructure process health checks, support audits, and implement corrective actions to close findings within agreed timelines
- Monitor and validate infrastructure KPIs and SLAs, facilitating service improvement plans and periodic service reviews
- Maintain stable operations of software systems, network connections, servers, and storage environments in line with performance objectives
- Manage and administer vendor relationships, including SLAs and contracts, to support consistent infrastructure operations
- Develop and maintain policies, procedures, and templates for IT service management, including process design, revision, and documentation
- Facilitate communications between IT, business units, and service providers to ensure clear understanding and compliance with defined SLAs
- Track and monitor software/hardware licenses and IT assets throughout their lifecycle to maintain contractual and compliance obligations
- Optimize infrastructure components to achieve high availability, security, and operational cost efficiency
- Support continuous improvement initiatives in service management processes and help enforce best practice methodologies such as Six Sigma
- Participate in pre audit health checks, process reviews, and risk assessments, recommending improvements to enhance infrastructure quality and compliance
- Provide subject matter input to technology spending processes, procurement, and vendor onboarding to improve IT infrastructure value and performance
Requirements
- Bachelor's degree/master's degree in engineering or information system
- 3+ years in case of master's degree (5+ years in case of bachelor's degree) in related field
Full Job Posting
Job Purpose
- Perform advanced technical, quality, and process responsibilities to support, monitor, and improve RTA’s IT infrastructure operations.
- Deliver hands on expertise in service management frameworks, compliance, and vendor coordination to maximize the effectiveness, availability, and value of infrastructure investments.
Strategy
- Contribute technical input to quality assurance programs and support initiatives aligned with ISO 20000 and ITIL frameworks.
- Support IT infrastructure operational strategies, ensuring best practices are consistently applied to maintain compliance and service excellence.
- Participate in the evaluation and selection of technologies and vendors to align with organizational IT plans.
Operations
- Provide technical, process, and quality support to IT Managed Services vendors, ensuring contractual service levels are met.
- Conduct infrastructure process health checks, support audits, and implement corrective actions to close findings within agreed timelines.
- Monitor and validate infrastructure KPIs and SLAs, facilitating service improvement plans and periodic service reviews.
- Maintain stable operations of software systems, network connections, servers, and storage environments in line with performance objectives.
- Manage and administer vendor relationships, including SLAs and contracts, to support consistent infrastructure operations.
- Develop and maintain policies, procedures, and templates for IT service management, including process design, revision, and documentation.
- Facilitate communications between IT, business units, and service providers to ensure clear understanding and compliance with defined SLAs.
- Track and monitor software/hardware licenses and IT assets throughout their lifecycle to maintain contractual and compliance obligations.
Product/Process Improvement
- Optimize infrastructure components to achieve high availability, security, and operational cost efficiency.
- Support continuous improvement initiatives in service management processes and help enforce best practice methodologies such as Six Sigma.
- Participate in pre audit health checks, process reviews, and risk assessments, recommending improvements to enhance infrastructure quality and compliance.
- Provide subject matter input to technology spending processes, procurement, and vendor onboarding to improve IT infrastructure value and performance.
Qualifications
- Bachelor's degree/master’s degree in engineering or information system.
- 3+ years in case of master’s degree (5+ years in case of bachelor’s degree) in related field.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Roads and Transport Authority
Chief Specialist - Vehicles Technical Inspection
Dubai, UAE
The Roads and Transport Authority is seeking a Chief Specialist to lead the development and enhancement of technical vehicle inspection standards, policies, and systems. The role requires a Bachelor's degree in Mechanica
Senior Engineer-Lighting &Traffic Systems Maintenance (UAE National )
Dubai, UAE
Roads and Transport Authority seeks a Senior Engineer to oversee maintenance of street lighting, traffic signals, and advertising systems. The role involves contract management, contractor supervision, technical inspecti
Inspector-Parking Control (UAE National)
Dubai, UAE
The Roads and Transport Authority seeks a Parking Control Inspector to conduct field inspections, issue violations, handle complaints, and monitor parking assets in Dubai. The role requires extensive outdoor work in live
Expert - Innovation & Pioneering
Dubai, UAE
The Roads and Transport Authority (RTA) in Dubai is seeking an Expert in Innovation & Pioneering to provide strategic support across research, innovation, and excellence programs. The role requires a Bachelor's or Master
Senior Specialist - Safety Certification & Regulation | UAE National
Dubai, UAE
The Roads and Transport Authority (RTA) in Dubai seeks a Senior Specialist for Safety Certification & Regulation to develop and implement railway safety regulations and certification frameworks. You will assess safety ap
Senior Systems Analyst - Licensing Systems Support
Dubai, UAE
Roads and Transport Authority seeks a Senior Systems Analyst to ensure reliability, security, and scalability of licensing systems. The role involves maintenance, support, monitoring, and regulatory-aligned enhancements,
Manager- Information Security | (UAE Nationals Only)
Dubai, UAE
Roads and Transport Authority seeks an Information Security Manager to lead enterprise security, govern policies and risk programs, and operate the cyber security function. Requires 12+ years experience, a degree in CS/I
Chief Specialist - Marketing & ROI
Dubai, UAE
The Roads and Transport Authority seeks a Chief Specialist to lead strategic marketing planning, ROI analysis, and innovation initiatives. The role requires developing marketing programs, managing governance, and driving
Chief Specialist - Vehicles Technical Inspection
Dubai, UAE
Senior Engineer-Lighting &Traffic Systems Maintenance (UAE National )
Dubai, UAE
Inspector-Parking Control (UAE National)
Dubai, UAE
Expert - Innovation & Pioneering
Dubai, UAE
Senior Specialist - Safety Certification & Regulation | UAE National
Dubai, UAE
Senior Systems Analyst - Licensing Systems Support
Dubai, UAE
Manager- Information Security | (UAE Nationals Only)
Dubai, UAE
Chief Specialist - Marketing & ROI
Dubai, UAE