Senior Business Analyst
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Key skills for this role
About the Role
RBC seeks an experienced Senior Business Analyst to support and enhance the Mortgage Hub vendor application. You will bridge business requirements and technology solutions, driving operational excellence in mortgage servicing and investment.
Key Skills for This Role
Responsibilities
- Develop documents for IT applications, system specifications, and test plans according to existing standards and methodologies
- Translate business needs, processes, and procedures into workable systems and articulate specific software requirements
- Work closely with business architects and technology staff to deliver project results while implementing risk analysis
- Apply analytical and troubleshooting skills to diagnose data ingestion issues, file mapping problems, and operational discrepancies
- Execute SQL queries and database analysis to investigate data issues and validate file ingestion
- Support production operations, enhancements, new initiatives, and servicer onboarding across multiple concurrent projects
- Provide knowledge transfer and onboarding support during team transitions
Requirements
- 3+ years of professional experience as a Business Analyst with proven expertise in requirements gathering and documentation
- Strong SQL skills for investigating data issues, validating file ingestion, and querying relational databases
- Strong analytical and troubleshooting skills for diagnosing data ingestion issues and operational discrepancies
- Proficiency in writing business requirements documents, test plans, and test cases
- Excellent oral and written communication skills
- Deadline driven and results oriented with ability to manage multiple concurrent projects
- Experience in mortgage servicing, lending operations, or mortgage investment platforms
- Experience with mortgage servicing platforms or loan origination systems
- Familiarity with mortgage backed securities and securitization workflows
Full Job Posting
What is the opportunity?
- The Canadian Mortgage Investment Group is seeking an experienced Senior Business Analyst to support and enhance our Mortgage Hub vendor application, along with related business functions.
- You will bridge the gap between business requirements and technology solutions, driving operational excellence across our mortgage servicing and investment platform.
What will you do?
- Develop documents for IT applications, system specifications, and test plans according to existing standards and methodologies
- Translate business needs, processes, and procedures into workable systems; articulate specific software requirements by communicating with technology experts and business stakeholders
- Work closely with business architects and other technology staff to deliver project results while implementing risk analysis and meeting required deliverables
- Apply strong analytical and troubleshooting skills to diagnose data ingestion issues, file mapping problems, and operational discrepancies across third party servicer integrations
- Execute SQL queries and database analysis to investigate data issues, validate file ingestion, and troubleshoot system problems
- Support production operations, enhancements, new initiatives, and servicer onboarding across multiple concurrent projects
- Provide knowledge transfer and onboarding support during team transitions
What do you need to succeed? Must Have
- 3+ years of professional experience as a Business Analyst with proven expertise in requirements gathering and documentation
- Strong SQL skills for investigating data issues, validating file ingestion, and querying relational databases; experience with SQL Server queries and stored procedures
- Strong analytical and troubleshooting skills for diagnosing data ingestion issues, file mapping problems, and operational discrepancies across system integrations
- Proficiency in writing business requirements documents, test plans, and test cases; experience documenting servicer onboarding specifications and data flow requirements
- Excellent oral and written communication skills; ability to translate technical issues and servicer requirements into clear business language and vice versa
- Deadline driven and results oriented; ability to meet consistently high quality standards while managing production support, enhancements, and multiple concurrent projects
- Ability to contribute effectively with minimal ramp up time
Nice to have
- Relevant experience as a Business Analyst in mortgage servicing, lending operations, or mortgage investment platforms
- Experience with mortgage servicing platforms, loan origination systems (LOS), or similar vendor applications
- Familiarity with mortgage backed securities (MBS), securitization workflows, and regulatory reporting requirements
- Experience with Mortgage Hub or comparable mortgage servicing platforms
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high performing team
- A world class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
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