Senior Director, Change Management & Enablement
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Key skills for this role
About the Role
RBC seeks a Senior Director to lead organizational change management for large-scale technology transformations, including AI SDLC adoption. The role designs OCM strategies, manages training, communications, and workforce evolution, partnering with HR and technical teams.
Key Skills for This Role
Responsibilities
- Design and orchestrate comprehensive OCM frameworks for complex technology and platform transformations
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools
- Design structured enablement strategies for managers to act as advocates for technological change
- Lead end to end design, curation, and deployment of capability based learning paths in partnership with HR and L&D
- Design and execute engagement campaigns using gamification, rewards, and recognition programs
- Define and implement cohesive end to end operating model for technology adoption
- Establish structured workforce planning framework and refresh hiring practices with Talent Acquisition
- Formulate and execute comprehensive communication plans to build awareness and momentum
- Proactively identify and diagnose resistance, design targeted intervention strategies
- Manage data driven metrics systems tracking behavioral indicators and performance outcomes tied to OKRs and KPIs
Requirements
- Minimum 10 years of experience in a leadership role with focus on enterprise change management, technology strategy, or large scale digital/agile transformations
- Bachelor's degree (Master's or MBA preferred in Organizational Development, HR, Computer Science, or Business Administration)
- Deep practical knowledge of industry OCM frameworks (e.g., Prosci ADKAR, Kotter's 8 Step Model)
- Strong understanding of modern SDLC (Agile, CI/CD, DevOps) and baseline familiarity with AI technologies
- Proven ability to build trusted advisor relationships and influence senior/C suite leaders
- Exceptional written, verbal, and presentation skills
- Change management certification (e.g., Prosci Certified Change Practitioner, CCMP) nice to have
- Previous experience in financial services or high tech enterprise nice to have
Full Job Posting
What is the opportunity?
- Seeking a highly experienced and strategic leader to join Transformation and Chief Operating Office (TCOO) as Senior Director, Change Management.
- Will drive large scale technology transformations, culture shifts, and tooling adoption across global technology teams.
- Immediate priority is leading OCM for AI Software Development Lifecycle (SDLC) transformation.
What will you do?
- Design and orchestrate comprehensive OCM frameworks tailored for complex technology and platform transformations.
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools.
- Design structured enablement strategies to equip managers as active advocates for technological change.
- Lead end to end design, curation, and deployment of capability based learning paths with HR and L&D.
- Design and execute engagement campaigns leveraging gamification, rewards, and recognition programs.
- Define and implement cohesive end to end operating model, collaborating upstream and downstream.
- Establish structured workforce planning framework and refresh hiring practices with Talent Acquisition.
- Formulate and execute comprehensive communication plans to build awareness and momentum.
- Proactively identify and diagnose resistance, design targeted intervention strategies.
- Manage data driven metrics systems tracking behavioral indicators and performance outcomes tied to OKRs and KPIs.
What do you need to succeed?
- Must have: Executive influencing, people leadership, technical bridge building, strategic communication.
- Must have: Bachelor's degree (Master's or MBA preferred), 10+ years leadership in enterprise change management.
- Must have: Deep knowledge of OCM frameworks (Prosci ADKAR, Kotter's) and understanding of SDLC and AI technologies.
- Must have: Experience partnering with HR functions and technical infrastructure units.
- Nice to have: Change management certification (Prosci, CCMP), financial services or high tech experience, software engineering background.
What's in it for you?
- Comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- World class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
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