Senior Director, Change Management & Enablement
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Key skills for this role
About the Role
RBC seeks a Senior Director to lead organizational change management for large-scale technology transformations, with an immediate focus on AI SDLC transformation. The role designs OCM strategies, training programs, and governance frameworks.
Key Skills for This Role
Responsibilities
- Design and orchestrate comprehensive OCM frameworks tailored for complex technology and platform transformations
- Lead the development of implementation playbooks, capability maturity models, and change acceleration tools
- Design structured enablement strategies to equip managers as active advocates for technological change
- Equip senior technology and business leaders with messaging and coaching to serve as active sponsors of transformation initiatives
- Define and monitor technical readiness gates to ensure tooling performance before enterprise rollouts
- Lead end to end design, curation, and deployment of capability based learning paths in partnership with HR and L&D
- Design and execute engagement campaigns leveraging gamification, rewards, and recognition programs
- Define and implement a cohesive end to end operating model for technology transformations
- Establish a structured workforce planning framework and partner with HR to refresh hiring practices and role mapping
- Formulate and execute comprehensive communication plans to build awareness and momentum across technical audiences
- Proactively identify and diagnose resistance, designing targeted strategies to build trust and adoption
- Pioneer data driven metrics systems to track behavioral and performance outcomes tied to OKRs and KPIs
Requirements
- Minimum 10 years of experience in a leadership role with a strong focus on enterprise change management, technology strategy, or large scale digital/agile transformations
- Deep practical knowledge of industry OCM frameworks (e.g., Prosci ADKAR, Kotter’s 8 Step Model)
- Strong foundational understanding of modern SDLC (Agile, CI/CD, DevOps pipelines) and familiarity with emerging AI technologies
- Demonstrated experience partnering with HR functions and technical infrastructure units
- Bachelor's degree (Master’s or MBA preferred in Organizational Development, HR, Computer Science, or Business Administration)
- Proven ability to build trusted advisor relationships and influence senior, C suite, and technical leaders
- Exceptional written, verbal, and presentation skills
- Change management certification (e.g., Prosci Certified Change Practitioner, CCMP) preferred
Full Job Posting
What is the opportunity?
- We are seeking a highly experienced and strategic leader to join our Transformation and Chief Operating Office (TCOO) as the Senior Director, Change Management.
- This leader will drive large scale technology transformations, culture shifts, and tooling adoption across our global technology teams.
- The immediate priority will be leading the organizational change management (OCM) for our AI Software Development Lifecycle (SDLC) transformation.
Organizational Change Management Strategy & Frameworks
- Design and orchestrate comprehensive OCM frameworks tailored specifically for complex technology and platform transformations.
- Lead the development of implementation playbooks, capability maturity models, and change acceleration tools.
- Design structured enablement strategies to equip first line and mid level people managers as active advocates for technological change.
- Equip senior technology and business leaders with messaging, coaching, and strategic guidance to serve as active sponsors.
- Define and monitor technical 'readiness gates' to ensure tooling performance before broad rollouts.
- Establish fast feedback loops between early adopters and product teams.
Curriculum, Training, & Incentives
- Lead the end to end design, curation, and deployment of capability based learning paths in partnership with HR, L&D, and external vendors.
- Design and execute engagement campaigns leveraging gamification, rewards, and recognition programs.
- Define skill benchmarks and evaluation mechanisms to measure training program effectiveness.
End to End Process & Operating Model Evolution
- Define and implement a cohesive end to end operating model, collaborating upstream and downstream.
- Collaborate with Agile Coaches, Scrum Masters, and Delivery Leads to redesign workflows and delivery methodologies.
- Re engineer compliance, security, and governance review processes for high velocity tech environments.
Workforce & Role Evolution
- Establish a structured workforce planning framework with a differentiated approach across employee categories.
- Partner with Talent Acquisition and HR leaders to refresh external hiring practices and competency requirements.
- Partner with HR Business Partners to analyze how transformed workflows impact job families.
Communications & Engagement
- Formulate and execute comprehensive communication plans that build awareness, desire, and momentum.
- Systematically integrate change management communications into existing corporate programs and forums.
Resistance Management & Empathy Driven Intervention
- Proactively identify and diagnose developer skepticism, tool fatigue, ethical concerns, or fear of displacement.
- Design and execute targeted resistance management strategies using data driven feedback loops and empathy led coaching.
Governance, Analytics, & Capacity Management
- Pioneer and manage data driven metrics systems to track behavioral and performance outcomes tied to OKRs and KPIs.
- Create governance framework for managing redeployment of saved capacity from productivity gains.
- Correlate change adoption metrics with operational metrics to measure value realization and present insights to C suite.
Must have
- Executive Influencing: Proven ability to build trusted advisor relationships and influence senior, C suite, and technical leaders.
- People Leadership: Outstanding skills in building, inspiring, and mentoring cross functional change management teams.
- Technical Bridge Building: Natural capability to navigate complex organizational dynamics.
- Strategic Communication: Exceptional written, verbal, and presentation skills.
- Bachelor's degree (Master’s or MBA preferred in Organizational Development, Human Resources, Computer Science, or Business Administration).
- Minimum 10 years of experience in a leadership role with a strong focus on enterprise change management, technology strategy, or large scale digital/agile transformations.
- Deep, practical knowledge of industry OCM frameworks (e.g., Prosci ADKAR, Kotter’s 8 Step Model).
- Strong, foundational understanding of modern SDLC (Agile, CI/CD, DevOps pipelines) and familiarity with emerging AI technologies.
- Demonstrated experience partnering with HR functions and technical infrastructure units.
Nice to have
- Change management certification (e.g., Prosci Certified Change Practitioner, CCMP).
- Previous experience working in or consulting for a large scale financial services organization or high tech enterprise.
- Background in software engineering, technical program management, or agile delivery leadership.
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