Senior Fragrance Consultant - Valentino, The Grove
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Key skills for this role
About the Role
Chalhoub Group is seeking a Senior Fragrance Consultant for Valentino at The Grove in Abu Dhabi. The consultant will deliver outstanding customer service, use sales techniques and product knowledge to reach targets, and maintain counter standards.
Key Skills for This Role
Responsibilities
- Build and maintain guest experience standards in order to build strong loyalty
- Address customers' queries about products, prices, availability, product uses, and services
- Communicate with customers to assess their needs, provide assistance, and meet or surpass expectations
- Advise customers on product ranges best suited to their needs
- Demonstrate usage and benefits of various brands and products
- Generate sales, while achieving line and sales targets, using make up knowledge
- Sell out target tracking at store level
- Generate daily sales reports
- Participate in achieving incentives
- Track post launch sales at store level
- Ensure merchandising levels in the store are met as per the brand guidelines
- Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
Requirements
- Proven expertise in fragrance, with a strong understanding of fragrance families, ingredients, layering, and client consultation
- Strong knowledge of luxury retail standards and premium customer service
- Passion for fragrance, storytelling, and creating personalized scent journeys for clients
- Fluent English communication skills (spoken); additional languages are an advantage
Full Job Posting
Company Overview
- Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades.
- The Group has a portfolio of over 10 owned brands and distribution for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre.
- Chalhoub Group fosters a people at heart culture and has earned Great Place to Work® certification in several markets.
What You'll Be Doing
- Build and maintain guest experience standards in order to build strong loyalty.
- Address customers' queries about products, prices, availability, product uses, and services.
- Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations.
- Advise customers on product ranges best suited to their needs.
- Demonstrate usage and benefits of various brands and products.
- Generate sales, while achieving line and sales targets, using make up knowledge.
- Sell out target tracking at store level.
- Generate daily sales reports.
- Participate in achieving incentives.
- Track post launch sales at store level.
- Ensure merchandising levels in the store are met as per the brand guidelines.
- Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times.
What You'll Need To Succeed
- Proven expertise in fragrance, with a strong understanding of fragrance families, ingredients, layering, and client consultation.
- Strong knowledge of luxury retail standards and premium customer service.
- Passion for fragrance, storytelling, and creating personalized scent journeys for clients.
- Fluent English communication skills (spoken); additional languages are an advantage.
What We Can Offer You
- We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments.
- Competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
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