Senior Ecommerce Manager -Retail

Purpose of the role

Commercial and marketplace leadership

• Own e-commerce and marketplace revenue, gross margin, contribution margin, forecasts, budgets, and profitability targets.
• Identify new revenue streams through bundling, exclusives, product drops, and marketplace growth.
• Develop marketplace expansion across Saudi Arabia, India, and GCC markets.
• Own pricing, assortment planning, cross-border fulfilment models, and marketplace profitability.
• Ensure operational, financial, and regulatory compliance across relevant markets.

Technology and operations

• Lead the e-commerce technology roadmap with internal and external engineering teams.
• Oversee CMS governance, on-site merchandising, catalog management, UX, site speed, search, personalization, and checkout performance.
• Improve integrations across frontend, backend, ERP, and marketing platforms.
• Oversee fulfilment, last-mile delivery, SLAs, returns, refunds, customer satisfaction, and inventory planning.

Growth, analytics, and marketing

• Align traffic acquisition, CAC targets, ROAS, contribution margin, funnel optimization, and conversion initiatives with marketing teams.
• Define unified KPIs and monitor contribution margin, CAC, LTV, inventory turns, and return ratios.
• Drive structured test-and-learn practices and translate data into commercial action plans.
• Coordinate trading calendars, campaigns, product drops, promotions, and creative requirements.

Team leadership

• Lead and develop the E-commerce Tech Manager, Assistant Tech Manager, CMS team, and Last Mile or Fulfilment team.
• Establish accountability frameworks, measurable KPIs, and an ownership-driven execution culture.
• Collaborate with marketing managers, creative teams, performance agencies, brand managers, and coordinators.

Profile requirements

• Bring 8 to 10 or more years of progressive experience in e-commerce and digital retail.
• Have proven e-commerce P&L ownership and demonstrated revenue and margin growth.
• Have scaled e-commerce or marketplace businesses across markets.
• Bring strong commercial acumen and analytical capability.
• Have experience managing technology, CMS, operations, and cross-functional teams.
• Marketplace expansion experience across GCC, Saudi Arabia, or India is preferred.
• UAE-based candidates are preferred, while relevant overseas candidates may be considered.