Manager – Learning & Talent Development (Retail)
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Key skills for this role
Role Overview
The Learning and Development Manager leads the day-to-day learning function for a luxury retail group in the UAE.
The role owns the learning calendar, content quality, team management, and store management capability development.
Key Skills for This Role
Full Job Posting
Role Purpose
The Learning and Development Manager leads the day-to-day learning function for a luxury retail group in the UAE.
The role owns the learning calendar, content quality, team management, and store management capability development.
Learning Calendar and Content
- Build and own annual and quarterly learning calendars across all markets.
- Develop management and leadership learning content directly.
- Set writing standards and review and approve content, including AI-assisted content, before final sign-off.
Team and Capability Management
- Manage, coach, and develop the Assistant Manager and Field Trainer.
- Run competency-based assessments and quality-assure Individual Development Plans.
- Deliver Store Manager and Store In-charge development programmes covering coaching, team leadership, and performance management.
Store Visits and Brand Training
- Own store visit and observation formats and report store-level and consolidated findings.
- Coordinate brand training schedules, nominations, and certifications.
- Run regional visit cycles in Qatar, Oman, and Bahrain and develop local store champions.
- Operate the mystery shopping programme when it is active.
Reporting and Measures
- Report weekly to the L&TD Head and maintain a monthly dashboard linking learning activity to commercial KPIs.
- Performance is measured through conversion movement, IDP completion, high-potential progression, calendar adherence, content delivery, and team performance and retention.
Profile
- 10–15 years of experience, including at least 3 years managing an L&D or training team.
- Floor credibility is important, beyond holding a training qualification.
- Experience carrying a store or area target is desirable.
- Instructional design capability and confident delivery to store managers are required.
- GCC multi-market experience and a valid UAE driving licence are required.
Desirable Certifications
- CPTD through ATD, CIPD Level 7, or a recognized professional coaching qualification is desirable.
Sector Context
The role supports store-based learning and management development for a leading luxury retail group in the UAE.
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