indeed
Senior Director, Change Management & Enablement
RBC
Toronto, CAN
Full Time
Director
3 days ago
Organizational Change ManagementProsci ADKARKotter's 8 Step ModelExecutive InfluencingPeople LeadershipStrategic Communication
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Organizational Change ManagementProsci ADKARKotter's 8 Step Model
About the Role
RBC seeks a Senior Director of Change Management to lead large-scale technology transformations, culture shifts, and tooling adoption across global technology teams. The immediate priority is leading organizational change management for an AI SDLC transformation.
Key Skills for This Role
Organizational Change ManagementProsci ADKARKotter's 8 Step ModelExecutive InfluencingPeople LeadershipStrategic Communication
Responsibilities
- Design and orchestrate comprehensive OCM frameworks tailored for complex technology and platform transformations
- Lead the development of implementation playbooks, capability maturity models, and change acceleration tools
- Design structured enablement strategies to equip managers to act as active advocates for technological change
- Equip senior technology and business leaders with messaging, coaching, and strategic guidance to serve as active sponsors of transformation initiatives
- Lead end to end design, curation, and deployment of capability based learning paths in partnership with HR, L&D, and external vendors
- Design and execute engagement campaigns leveraging gamification, rewards, and recognition programs
- Define and implement a cohesive end to end operating model, collaborating upstream and downstream
- Collaborate with Agile Coaches, Scrum Masters, and Delivery Leads to redesign workflows and delivery methodologies
- Establish a structured workforce planning framework and partner with HR to refresh hiring practices and role mapping
- Formulate and execute comprehensive communication plans that build awareness, desire, and momentum across a diverse technical audience
- Proactively identify and diagnose developer skepticism, tool fatigue, ethical concerns, or fear of displacement and design targeted resistance management strategies
- Pioneer and manage data driven metrics systems to track behavioral indicators and performance outcomes tied to OKRs and KPIs
Requirements
- Minimum 10 years of experience in a leadership role with a strong focus on enterprise change management, technology strategy, or large scale digital/agile transformations within a complex banking or enterprise environment
- Deep, practical knowledge of industry OCM frameworks (e.g., Prosci ADKAR, Kotter’s 8 Step Model) and experience applying them to a highly technical audience
- Strong, foundational understanding of the modern SDLC (Agile, CI/CD, DevOps pipelines) and baseline familiarity with emerging AI technologies (Generative AI, LLMs, coding assistants like GitHub Copilot)
- Demonstrated experience partnering with HR functions (Talent Development, Compensation/Role Design, Talent Acquisition) and technical infrastructure units (DevOps/Platform Engineering)
- Bachelor's degree (Master’s or MBA preferred, ideally in Organizational Development, Human Resources, Computer Science, or Business Administration)
- Proven ability to build trusted advisor relationships and influence senior, C suite, and technical leaders across a complex, matrixed enterprise
- Outstanding skills in building, inspiring, and mentoring cross functional change management and enablement teams
- Exceptional written, verbal, and presentation skills with a track record of translating complex technological shifts into clear, compelling human narratives
- Change management certification (e.g., Prosci Certified Change Practitioner, CCMP) nice to have
- Previous experience working in or consulting for a large scale financial services organization or high tech enterprise nice to have
- Background in software engineering, technical program management, or agile delivery leadership nice to have
Full Job Posting
WHAT IS THE OPPORTUNITY?
- We are seeking a highly experienced and strategic leader to join our Transformation and Chief Operating Office (TCOO) as the Senior Director, Change Management.
- Operating in a high visibility, fast paced environment, this leader will drive large scale technology transformations, culture shifts, and tooling adoption across our global technology teams.
- The immediate priority will be leading the organizational change management (OCM) for our AI Software Development Lifecycle (SDLC) transformation.
- You will partner closely with DevOps, HR, and Line of Business technology leaders to modernize how we build software by embedding Artificial Intelligence into our SDLC and PDLC.
- As a trusted strategic advisor to senior technology leaders, you will leverage industry standard OCM frameworks (such as Prosci ADKAR, Kotter’s, or similar) to translate technological shifts into structured, human centric adoption plans.
WHAT WILL YOU DO?
- Design and orchestrate comprehensive OCM frameworks tailored specifically for complex technology and platform transformations.
- Lead the development of implementation playbooks, capability maturity models, and change acceleration tools.
- Design structured enablement strategies to equip first line and mid level people managers and team leads to act as active, vocal advocates for technological change.
- Equip senior technology and business leaders with the messaging, coaching, and strategic guidance needed to serve as active, visible sponsors of major transformation initiatives.
- Define and monitor technical 'readiness gates' to ensure tooling performance and stability meet quality standards before executing broad, enterprise wide rollouts.
- Lead the end to end design, curation, and deployment of capability based learning paths in partnership with HR, L&D, and external vendors.
- Design and execute engagement campaigns leveraging gamification, rewards, and recognition programs.
- Define skill benchmarks and evaluation mechanisms to measure training program effectiveness and long term capability retention.
- Define and implement a cohesive end to end operating model, collaborating upstream with business and product development partners and downstream with functional teams.
- Collaborate with Agile Coaches, Scrum Masters, and Delivery Leads to redesign workflows, stage gates, and delivery methodologies.
- Re engineer compliance, security, and governance review processes to accommodate high velocity, automated tech environments.
- Establish a structured workforce planning framework that applies a differentiated approach across diverse employee categories and disciplines.
WHAT DO YOU NEED TO SUCCEED?
- Proven ability to build trusted advisor relationships and influence senior, C suite, and technical leaders across a complex, matrixed enterprise.
- Outstanding skills in building, inspiring, and mentoring cross functional change management and enablement teams.
- A natural capability to navigate complex organizational dynamics, bridging the gap between highly technical engineering teams, HR departments, and high level corporate strategy.
- Exceptional written, verbal, and presentation skills, with a track record of translating complex technological shifts into clear, compelling human narratives.
- Bachelor's degree (Master’s or MBA preferred, ideally in Organizational Development, Human Resources, Computer Science, or Business Administration).
- Minimum 10 years of experience in a leadership role, with a strong focus on enterprise change management, technology strategy, or large scale digital/agile transformations within a complex banking or enterprise environment.
- Deep, practical knowledge of industry Organizational Change Management (OCM) frameworks (e.g., Prosci ADKAR, Kotter’s 8 Step Model) and experience applying them to a highly technical audience.
- Strong, foundational understanding of the modern Software Development Lifecycle (SDLC, Agile, CI/CD, DevOps pipelines) and a strong interest or baseline familiarity with emerging AI technologies (Generative AI, Large Language Models, coding assistants like GitHub Copilot).
- Demonstrated experience partnering with HR functions (Talent Development, Compensation/Role Design, Talent Acquisition) and technical infrastructure units (DevOps/Platform Engineering).
- Change management certification (e.g., Prosci Certified Change Practitioner, CCMP) nice to have.
- Previous experience working in or consulting for a large scale financial services organization or high tech enterprise nice to have.
- Background in software engineering, technical program management, or agile delivery leadership is highly desirable.
WHAT’S IN IT FOR YOU?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- A world class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
Job Skills
- Adaptability, Business Appraisals, Change Controls, Commercial Acumen, Critical Thinking, Decision Making, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change
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