Senior Director, Change Management & Enablement
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Key skills for this role
About the Role
RBC is seeking a Senior Director, Change Management & Enablement to lead large-scale technology transformations, culture shifts, and tooling adoption across global technology teams.
Key Skills for This Role
Responsibilities
- Design and orchestrate comprehensive OCM frameworks tailored for complex technology and platform transformations
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools
- Design structured enablement strategies to equip managers as active advocates for technological change
- Equip senior technology and business leaders with messaging and coaching to serve as active sponsors
- Lead end to end design, curation, and deployment of capability based learning paths in partnership with HR
- Design and execute engagement campaigns leveraging gamification, rewards, and recognition programs
- Define and implement cohesive end to end operating model for technology transformation
- Establish structured workforce planning framework and partner with HR on role evolution
- Formulate and execute comprehensive communication plans to build awareness and momentum
- Proactively identify and diagnose resistance, design targeted intervention strategies
- Pioneer data driven metrics systems to track behavioral and performance outcomes
- Create governance framework for managing redeployment of saved capacity from productivity gains
Requirements
- Minimum 10 years of experience in a leadership role with focus on enterprise change management, technology strategy, or large scale digital/agile transformations
- Deep knowledge of industry OCM frameworks (e.g., Prosci ADKAR, Kotter's 8 Step Model)
- Strong understanding of modern SDLC (Agile, CI/CD, DevOps pipelines) and familiarity with AI technologies
- Proven ability to build trusted advisor relationships and influence senior, C suite, and technical leaders
- Outstanding people leadership skills in building, inspiring, and mentoring cross functional teams
- Bachelor's degree (Master's or MBA preferred in Organizational Development, HR, Computer Science, or Business Administration)
Full Job Posting
WHAT IS THE OPPORTUNITY?
- We are seeking a Senior Director, Change Management to join our Transformation and Chief Operating Office (TCOO).
- This leader will drive large scale technology transformations, culture shifts, and tooling adoption across global technology teams.
- The immediate priority is leading organizational change management for our AI Software Development Lifecycle (SDLC) transformation.
WHAT WILL YOU DO?
- Design and orchestrate comprehensive OCM frameworks tailored for complex technology and platform transformations.
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools.
- Design structured enablement strategies to equip managers as active advocates for technological change.
- Equip senior technology and business leaders with messaging, coaching, and strategic guidance.
- Define and monitor technical readiness gates to ensure tooling performance before broad rollouts.
- Lead end to end design, curation, and deployment of capability based learning paths.
- Design and execute engagement campaigns leveraging gamification, rewards, and recognition programs.
- Define skill benchmarks and evaluation mechanisms to measure training effectiveness.
- Define and implement cohesive end to end operating model for technology transformation.
- Collaborate with Agile Coaches and Delivery Leads to redesign workflows and delivery methodologies.
- Re engineer compliance, security, and governance review processes for high velocity environments.
- Establish structured workforce planning framework and partner with HR on role evolution.
WHAT DO YOU NEED TO SUCCEED?
- Minimum 10 years of experience in a leadership role with focus on enterprise change management, technology strategy, or large scale digital/agile transformations.
- Deep, practical knowledge of industry OCM frameworks (e.g., Prosci ADKAR, Kotter's 8 Step Model).
- Strong, foundational understanding of modern SDLC (Agile, CI/CD, DevOps pipelines) and familiarity with AI technologies.
- Proven ability to build trusted advisor relationships and influence senior, C suite, and technical leaders.
- Outstanding people leadership skills in building, inspiring, and mentoring cross functional teams.
- Exceptional written, verbal, and presentation skills.
- Bachelor's degree (Master's or MBA preferred in Organizational Development, HR, Computer Science, or Business Administration).
- Demonstrated experience partnering with HR functions and technical infrastructure units.
- Nice to have: Change management certification (e.g., Prosci Certified Change Practitioner, CCMP).
- Nice to have: Previous experience in large scale financial services or high tech enterprise.
- Nice to have: Background in software engineering, technical program management, or agile delivery leadership.
WHAT'S IN IT FOR YOU?
- Comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- A world class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
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