Senior Customer Service Representative
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Key skills for this role
About the Role
Schweitzer Engineering Laboratories seeks a Senior Customer Service Representative in Dubai to provide world-class customer care, including order entry, quotes, RMA processing, and resolving customer issues.
Key Skills for This Role
Responsibilities
- Provide world class customer care to internal and external customers
- Engage in regional customer support activities including accurate entry of orders, quotes, and RMA's
- Create and maintain special specifications
- Communicate to customers and reps on deliverables and resolve additional customer service issues
- Complete and pass required customer service certifications
- Use judgment skills, prior experience, and company policies to resolve standard and in region problems
Requirements
- Prior experience in customer service
- Judgment skills and ability to resolve standard and in region problems
Full Job Posting
Overview
- Provide world class customer care to both internal and external customers
- Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
- Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers
- Complete and pass required customer service certifications
- Use judgment skills, prior experience, and company policies and procedures to resolve standard and in region problems
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