Customer Service Representative
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Key skills for this role
About the Role
Schweitzer Engineering Laboratories is hiring a Customer Service Representative to support sales and marketing activities, coordinate orders and logistics, and provide exceptional customer support.
Key Skills for This Role
Responsibilities
- Provide world class customer care to both internal and external customers
- Engage in regional customer support activities including accurate entry of orders, quotes and RMA's
- Communicate to customers and reps on deliverables and resolve additional customer service issues
- Complete and pass required customer service certifications
- Use judgment skills, prior experience, and company policies to resolve standard and in region problems
Requirements
- Minimum 2 years of customer service experience
- Associate's degree or related business experience
- Strong computer skills
- Ability to learn concepts and technical details of products
- Ability to work cooperatively in a team environment
- Ability to travel up to 10%
Full Job Posting
Overview
- Schweitzer Engineering Laboratories is hiring a Customer Services Representative to support sales and marketing activities, coordinate orders and logistics, and provide exceptional customer support throughout the order journey.
- The ideal candidate must have experience in sales administration, strong Excel and reporting skills, excellent communication abilities, and thrives in a multinational, fast paced environment.
A typical day might include
- Provide world class customer care to both internal and external customers.
- Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.
- Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
- Complete and pass required customer service certifications.
- Use judgment skills, prior experience, and company policies and procedures to resolve standard and in region problems.
This job might be for you if you have
- A minimum 2 year of customer service experience.
- An Associate's degree or related business experience.
- Strong computer skills.
- The ability to learn concepts and technical details of products.
- The ability to work cooperatively in a team environment.
- The ability to travel up to 10%.
Why SEL?
- Competitive pay. Superior benefits. Inspiring work.
- Top tier medical, prescription, dental, vision, life, and accident insurance.
- Varied leave plans like annual leaves, sick leaves, parental leaves etc.
- Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP).
- Wellbeing benefits like free and confidential Employee Assistance Program (EAP) and reimbursable yearly gym membership.
- International Travel Medical and Security Assistance.
- Provident fund contribution.
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