Customer Service Representative
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Key skills for this role
About the Role
Schweitzer Engineering Laboratories is looking for a Customer Service Representative in Dubai Silicon Oasis to provide world-class customer care, process orders and quotes, and resolve customer issues.
Key Skills for This Role
Responsibilities
- Provide world class customer care to both internal and external customers
- Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
- Communicate to customers and reps on deliverables and resolving of additional customer service issues
- Complete and pass required customer service certifications
- Use judgment skills, prior experience, and company policies to resolve standard and in region problems
- Assist with customer feedback tracking and driving to customer satisfaction
- Follow and apply SEL Values, Principles of Operation, and World Class Manufacturing principles
Requirements
- Minimum 1 year of customer service experience
- Associate's degree or related business experience
- Ability to learn concepts and technical details of products
- Strong writing, proofreading, documentation, and communication skills
Full Job Posting
A typical day might include the following
- Provide world class customer care to both internal and external customers.
- Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.
- Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
- Complete and pass required customer service certifications.
- Use judgment skills, prior experience, and company policies and procedures to resolve standard and in region problems.
- Assist with customer feedback tracking and driving to customer satisfaction.
- Follow and apply SEL Values, Principles of Operation, and World Class Manufacturing principles.
- Understand. Create. Simplify.
- Other duties as assigned (may include office administration and other support duties dependent on region/department).
This job might be for you if
- Have minimum 1 year of customer service experience.
- Possess an associate’s degree or related business experience.
- Have an ability to learn concepts and technical details of products.
- You can learn new skills and assume new responsibilities.
- Have strong writing, proofreading, documentation, and communication skills.
Why SEL?
- Competitive pay. Superior benefits. Inspiring work.
- Top tier medical aid, prescription, dental, vision, life, and disability insurance.
- Varied leave plans like annual leaves, sick leaves, parental leaves etc.
- Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP).
- Wellbeing benefit like free and confidential Employee Assistance Program (EAP).
- International Travel Medical and Security Assistance.
- Pension contribution.
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