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Senior Customer Experience Engineer

AVEVA Select Gulf
Riyadh, KSA
Fulltime
Mid-Senior
2 months ago
engineeringdesignproject managementmaintenancequality controltechnical
Free

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Main Responsibilities

  • Provide expert-level technical support for automation systems and AVEVA software solutions, including System Platform, InTouch, Historian, and related applications.
  • Perform advanced troubleshooting, problem analysis, and root cause identification for complex technical issues.
  • Work closely with customers to understand their business requirements and technical challenges.
  • Provide technical guidance on system upgrades, migrations, and enhancements.
  • Mentor junior support engineers, providing guidance on complex technical issues and resolution approaches.
  • Share technical expertise and best practices with team members to build overall team capability.
  • Escalate complex technical issues to appropriate internal teams or AVEVA vendor support when necessary.
  • Coordinate with Account Delivery Manager on project-related technical matters and customer concerns.
  • Monitor and manage assigned support cases to ensure timely resolution and SLA compliance.
  • Ensure customer satisfaction through proactive communication and follow-up.
  • Identify trends in support cases and escalate systemic issues appropriately.
  • Conduct quality assurance reviews before deploying changes to customer environments.
  • Validate system functionality following upgrades or modifications.
  • Contribute to the development of test plans and test cases for AVEVA solutions.

Qualifications

  • B.S. Computer Engineering, or any related field.
  • 5+ years of experience as a Technical Engineer or equivalent.
  • Proficiency in AVEVA System platform, InTouch, Historian, and database applications.
  • Knowledge of programming languages like SQL, scripting, and PLC programming is beneficial.
  • Must have worked in a large-scale System Platform implementation.
  • Excellent communication, collaboration, and problem-solving skills
  • Ability to manage multiple projects and clients effectively.
  • Deep technical knowledge of AVEVA software and automation systems
  • Advanced troubleshooting and diagnostic skills
  • Analytical mindset with ability to identify root causes quickly
  • Systematic approach to problem resolution
  • Ability to work with complex technical architectures and integrations.
  • If you want to make a mark, contribute to groundbreaking projects, and be a part of a team that's shaping the future, we want to hear from you.
  • Send your CV to
  • career@aitsmena.com
  • Join us, and let's co-create the future!

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