Customer Experience Engineer
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Key skills for this role
About the Role
About the job Main Responsibilities: Provide expert-level technical support for automation systems and AVEVA software solutions, including System Platform, InTouch, Historian, and related applications.
Key Skills for This Role
Full Job Posting
Main Responsibilities
- Provide expert-level technical support for automation systems and AVEVA software solutions, including System Platform, InTouch, Historian, and related applications.
- Assist customers in optimizing the performance, functionality, and efficiency of AVEVA solutions within their automation environments.
- Work with sales and pre-sales teams on technical evaluation and proof-of-concept activities.
- Collaborate with cross-functional teams to escalate and resolve critical issues, ensuring timely resolution.
- Create and maintain technical documentation, including knowledge base articles, technical guides, and troubleshooting procedures.
- Monitor and manage support cases to ensure SLAs are met and customer satisfaction is achieved.
- Participate in the testing and validation of software updates, patches, and configurations.
- Provide feedback to product development teams on recurring issues and feature Requests
Qualifications
- B.S. Computer Engineering, or any related field.
- 3+ years of experience as a Technical Engineer or equivalent.
- Proficiency in AVEVA System platform, InTouch, Historian, and database applications.
- Knowledge of programming languages like SQL, scripting, and PLC programming is beneficial.
- Must have worked in a large-scale System Platform implementation.
- Excellent communication, collaboration, and problem-solving skills
- Ability to manage multiple projects and clients effectively.
- If you want to make a mark, contribute to groundbreaking projects, and be a part of a team that's shaping the future, we want to hear from you.
- Send your CV to
- career@aitsmena.com
- Join us, and let's co-create the future!
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