Customer Experience Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
AVEVA Select Gulf is hiring a Customer Experience Engineer in Riyadh to provide expert-level technical support for AVEVA software solutions including System Platform, InTouch, and Historian.
Key Skills for This Role
Responsibilities
- Provide expert level technical support for automation systems and AVEVA software solutions
- Assist customers in optimizing performance and efficiency of AVEVA solutions
- Work with sales and pre sales teams on technical evaluation and proof of concept activities
- Create and maintain technical documentation including knowledge base articles and troubleshooting procedures
- Monitor and manage support cases to ensure SLAs and customer satisfaction
Requirements
- B.S. in Computer Engineering or related field
- 3+ years of experience as a Technical Engineer or equivalent
- Proficiency in AVEVA System Platform, InTouch, Historian, and database applications
- Must be a Saudi National
Full Job Posting
Main Responsibilities
- Provide expert level technical support for automation systems and AVEVA software solutions, including System Platform, InTouch, Historian, and related applications.
- Assist customers in optimizing the performance, functionality, and efficiency of AVEVA solutions within their automation environments.
- Work with sales and pre sales teams on technical evaluation and proof of concept activities.
- Collaborate with cross functional teams to escalate and resolve critical issues, ensuring timely resolution.
- Create and maintain technical documentation, including knowledge base articles, technical guides, and troubleshooting procedures.
- Monitor and manage support cases to ensure SLAs are met and customer satisfaction is achieved.
- Participate in the testing and validation of software updates, patches, and configurations.
- Provide feedback to product development teams on recurring issues and feature requests.
Qualifications
- B.S. Computer Engineering, or any related field.
- 3+ years of experience as a Technical Engineer or equivalent.
- Proficiency in AVEVA System platform, InTouch, Historian, and database applications.
- Knowledge of programming languages like SQL, scripting, and PLC programming is beneficial.
- Must have worked in a large scale System Platform implementation.
- Excellent communication, collaboration, and problem solving skills.
- Ability to manage multiple projects and clients effectively.
- Must be a Saudi National.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at AVEVA Select Gulf
Customer Experience Engineer - PI
Riyadh, KSA
AVEVA Select Gulf seeks a Customer Experience Engineer with expertise in OSI PI and automation software in Riyadh. The role provides expert-level technical support, mentoring, and training. Requires 4+ years of experienc
Customer Experience Engineer - Saudi Nationals
Riyadh, KSA
AVEVA Select Gulf seeks a Customer Experience Engineer to provide expert-level technical support for automation systems and AVEVA software solutions. The role involves assisting customers, collaborating with sales teams,
Customer Experience Engineer - PI
Riyadh, KSA
About the job Main Responsibilities: Provide expert-level technical support for Automation and OSI PI software, including troubleshooting, problem analysis, and resolution. Assist customers in optimizing the performanc
Senior Customer Experience Engineer
Riyadh, KSA
About the job Main Responsibilities: Provide expert-level technical support for automation systems and AVEVA software solutions, including System Platform, InTouch, Historian, and related applications. Perform advanced
Customer Experience Engineer
Riyadh, KSA
About the job Main Responsibilities: Provide expert-level technical support for automation systems and AVEVA software solutions, including System Platform, InTouch, Historian, and related applications. Assist customers
Customer Experience Engineer - PI
Riyadh, KSA
Customer Experience Engineer - Saudi Nationals
Riyadh, KSA
Customer Experience Engineer - PI
Riyadh, KSA
Senior Customer Experience Engineer
Riyadh, KSA
Customer Experience Engineer
Riyadh, KSA