Senior Client Advisor (Luxury Fine Jewellery)
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Key skills for this role
About the Role
A globally recognised Fine Jewellery Maison seeks a passionate Senior Client Advisor to deliver exceptional client experiences and drive sales. The role involves building long-term relationships with high-net-worth clientele, achieving sales targets, and representing the brand with professionalism.
Key Skills for This Role
Responsibilities
- Deliver an exceptional and personalised client experience, ensuring every interaction reflects the values and prestige of the Maison.
- Build and maintain long term relationships with both local and international clientele through consistent engagement and follow up.
- Achieve and exceed individual sales targets and contribute positively towards overall boutique performance.
- Develop and maintain an expert understanding of the Maison's collections, craftsmanship, heritage, and product offering.
- Accurately capture and maintain client information within the CRM system.
- Support daily boutique operations to ensure a consistently high standard of presentation and service.
Requirements
- Previous experience within luxury retail, ideally within Fine Jewellery, Watches, High Jewellery, Fashion, Leather Goods, or other premium luxury categories.
- Proven track record of achieving and exceeding sales targets within a client focused environment.
- Strong clienteling skills with the ability to build lasting relationships with high net worth and discerning clientele.
- Excellent communication and interpersonal skills with a naturally consultative approach to selling.
- Fluency in English is essential.
- Additional languages such as Arabic, Russian, Mandarin, French, or Italian would be advantageous.
Full Job Posting
Company Overview
- Our client is a globally recognised Fine Jewellery Maison with a reputation for exceptional craftsmanship, timeless design, and an uncompromising commitment to client experience.
Key Responsibilities
- Deliver an exceptional and personalised client experience, ensuring every interaction reflects the values and prestige of the Maison.
- Build and maintain long term relationships with both local and international clientele through consistent engagement and follow up.
- Develop a deep understanding of clients' preferences, purchasing habits, and lifestyle requirements to provide tailored recommendations.
- Actively nurture existing client portfolios whilst identifying opportunities to attract and develop new clients.
- Ensure all clients receive a seamless experience before, during, and after each purchase.
- Achieve and exceed individual sales targets and contribute positively towards overall boutique performance.
- Utilise effective sales techniques to maximise revenue opportunities across all product categories.
- Proactively identify opportunities for client development, repeat business, and cross selling.
- Demonstrate strong commercial awareness and contribute ideas to drive boutique performance and client engagement initiatives.
- Support the execution of client events, product launches, and brand activations designed to strengthen client loyalty.
- Develop and maintain an expert understanding of the Maison's collections, craftsmanship, heritage, and product offering.
- Confidently communicate product features, technical specifications, and brand stories in an engaging and compelling manner.
Candidate Profile
- Previous experience within luxury retail, ideally within Fine Jewellery, Watches, High Jewellery, Fashion, Leather Goods, or other premium luxury categories.
- Proven track record of achieving and exceeding sales targets within a client focused environment.
- Strong clienteling skills with the ability to build lasting relationships with high net worth and discerning clientele.
- Excellent communication and interpersonal skills with a naturally consultative approach to selling.
- Highly motivated, proactive, and results oriented with a strong sense of personal accountability.
- Professional, polished, and confident in representing a luxury brand.
- Resilient, adaptable, and comfortable working within a fast paced retail environment.
- Strong attention to detail and commitment to delivering service excellence.
- Fluency in English is essential. Additional languages such as Arabic, Russian, Mandarin, French, or Italian would be advantageous.
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