Senior Client Advisor

Objective And Purpose Of The Job

Key Responsibilities

• Acts as a brand ambassador for the CLUB segment, representing Technogym's premium brand values with professionalism and enthusiasm in all client interactions.
• Manages an assigned portfolio of existing clients and new prospects within the Fitness & Health Club segment, delivering consistent sales activity and account coverage.
• Achieves individual sales targets and contributes to the overall segment revenue and profit goals.
• Delivers an impeccable customer service experience, ensuring client satisfaction and long-term loyalty consistent with Technogym's brand standards.
• Adheres to internal Brand and Company SOPs, Technogym GSN, Go-to-Market guidelines, and all relevant policies.
• Supports the resolution of customer complaints and issues, escalating to the Segment Lead promptly to ensure timely resolution.
• Assists in the preparation of tender documentation and proposal materials as directed by the Segment Lead.
• Follows up diligently to ensure customers adhere to Terms and Conditions, with a particular focus on timely payments.
• Ensures compliance with Health, Safety, and ISO internal standards and procedures in all activities.
• Maintains and updates the Technogym customer and leads pipeline on a daily, weekly, and monthly basis using the designated CRM system (e.g. Salesforce or equivalent), ensuring data accuracy and completeness.
• Provides regular sales activity reports and pipeline updates to the Segment Lead to support accurate forecasting.
• Identifies upselling and cross-selling opportunities within the existing client portfolio to maximize account value.
• Monitors client account health and flags risks of cancellation or churn to the Segment Lead in a timely manner.
• Supports inventory liquidation efforts by engaging clients on available stock and managing cancellation cases within the portfolio.
• Proactively identifies new business opportunities within the Fitness & Health Club sector, bringing qualified leads and market insights to the Segment Lead.
• Shares client feedback and field observations with the wider team to inform product positioning, campaign planning, and Go-to-Market refinements.
• Stays informed of trends within the CLUB sector — including boutique fitness, digital wellness, and membership models — and applies this knowledge to client conversations and opportunity developments.
• Suggests process or service improvements based on day-to-day client interactions to enhance the overall customer experience.
• Acts as an informal mentor and point of reference for Client Advisors, sharing knowledge, best practices, and commercial experience.
• Leads by example in upholding Technogym's standards of professionalism, work ethics, and customer excellence.
• Contributes positively to team culture by fostering a collaborative, supportive, and high-performance environment.
• Participates actively in team meetings, training sessions, and coaching activities led by the Segment Lead

Job Requirement

• Bachelor's degree in Business Administration, Sales, Marketing, Sports Science, or a related field. MBA is an advantage.
• Minimum 2–4 years of experience in B2B sales or client management, preferably within the Fitness, Health Club, or Leisure sectors.
• Demonstrated ability to consistently meet or exceed individual sales targets.
• Experience managing a client portfolio and maintaining a structured sales pipeline.
• Familiarity with CRM platforms (Salesforce or equivalent) and standard sales reporting practices