Product Specialist
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Key skills for this role
About the Role
ALI BIN ALI seeks a Product Specialist to support operations, coordinate with finance and logistics, conduct market visits, and promote dental products to healthcare professionals.
Key Skills for This Role
Responsibilities
- Support the resolution of Tier 1 operational issues within established guidelines
- Coordinate with Finance and Logistics teams to ensure timely product deliveries, ordering, and payment collections from customers
- Conduct regular market visits to customers assigned by the Line Manager
- Present, promote, and clearly explain all products related to the assigned brands to professionals, purchasers, and other relevant stakeholders
- Maintain detailed log sheets for all activities and update Salesforce daily
- Ensure timely invoicing, deliveries, installation, and operational support of products at customer sites
- Assist in preparing yearly forecasts and budgets and contribute to weekly/monthly action plans
- Prepare technical and commercial proposals and offers for customers
- Monitor internal stock levels to ensure proper supply chain management and product availability
- Support analysis of market trends, customer demand, competitor activities, and product opportunities
Requirements
- University Degree with a medical background (e.g., Doctor of Medicine, Bachelor Science, Bachelor of Dentistry, Dental Technician, Dental Nurse, Bachelor of Biomedical Engineer)
- 1–3 years of relevant experience in medical devices, healthcare products, pharmaceutical sales, or a related healthcare environment
- Advance knowledge of Dental related diseases, dental devices used & services is essential
- Good communication and presentation skills
- Ability to build and maintain professional relationships with customers and internal stakeholders
- Basic sales and negotiation skills
- Good organizational and time management skills
- Proficiency in Microsoft Office applications and CRM systems
- Fluent in both English and Arabic
- Valid GCC driving license is preferred
Full Job Posting
Operations & Coordination
- Support the resolution of Tier 1 operational issues within established guidelines to ensure customer and supplier satisfaction.
- Coordinate with Finance and Logistics teams to ensure timely product deliveries, ordering, and payment collections from customers.
- Conduct regular market visits to customers assigned by the Line Manager, including professionals, finance teams, purchasers, and other relevant stakeholders involved with the assigned brands/products.
- Present, promote, and clearly explain all products related to the assigned brands to professionals, purchasers, and other relevant stakeholders, ensuring accurate and professional product knowledge is delivered to customers.
- Maintain detailed log sheets for all activities, including dedicated records for call off contracts, purchase orders, and multi delivery POs, and collect the same from team members reporting to him/her if applicable.
- Update Salesforce daily and ensure invoiced sales are updated on a weekly basis.
- Ensure timely invoicing, deliveries, installation, and operational support of products at customer sites.
- Follow up on order timelines and support adherence to delivery and project deadlines.
- Support the Project Team in executing related projects and operational activities.
Planning & Commercial Support
- Assist in preparing yearly forecasts and budgets and contribute to weekly/monthly action plans to support departmental targets.
- Prepare technical and commercial proposals and offers for customers.
- Support the promotion of company products and maintain regular engagement with customers
- Provide recommendations for product promotions, special offers, and project opportunities.
- Ensure effective communication of product updates, releases, and relevant developments to customers.
Inventory & Supply Management
- Monitor internal stock levels to ensure proper supply chain management and product availability.
- Ensure proper stock rotation and expiry management of products.
- Coordinate with Logistics and suppliers to ensure timely procurement and replenishment of products.
- Assist in maintaining departmental inventory levels and ensuring proper stock management
Market & Product Analysis
- Support analysis of market trends, customer demand, competitor activities, market intelligence, and product opportunities through insights gathered from customers, suppliers, and market sources.
- Conduct competitive product quality analysis on promoted products.
- Submit weekly plans and daily reports to the Line Manager.
- Assist in reviewing accounts receivable aging reports and provide updates to management.
- Identify operational challenges and provide feedback to management on improvement opportunities.
Qualifications
- University Degree with a medical background for eg. Doctor of Medicine, Bachelor Science, Bachelor of Dentistry, Dental Technician, Dental Nurse, Bachelor of Biomedical Engineer.
- Advance knowledge of Dental related diseases, dental devices used & services is essential.
- 1–3 years of relevant experience in medical devices, healthcare products, pharmaceutical sales, or a related healthcare environment.
- Fresh graduates may be considered, provided they demonstrate strong communication skills, product learning ability, and customer engagement potential.
- Basic understanding of hospital environments, healthcare professionals’ needs, and product promotion is preferred.
- Strong scientific and product knowledge related to healthcare or medical devices.
- Good communication and presentation skills to effectively explain product features and benefits to healthcare professionals.
- Ability to build and maintain professional relationships with customers and internal stakeholders.
- Basic sales and negotiation skills.
- Good organizational and time management skills to manage multiple customer accounts and activities.
- Ability to analyze customer needs and market feedback.
- Strong problem solving and customer service orientation.
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