Senior Client Advisor, Abu Dhabi
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Key skills for this role
About the Role
Vacheron Constantin seeks a Senior Client Advisor to deliver personalized luxury client experiences in Abu Dhabi. The role involves building relationships with VVIP clients, achieving sales targets, and mentoring junior team members.
Key Skills for This Role
Responsibilities
- Consistently deliver an exceptional and unique in store journey, building and nurturing true long term relationships
- Provide a sophisticated and welcoming environment, demonstrating advanced product knowledge
- Strategically capture client data for follow up and bespoke engagement
- Consistently achieve and exceed ambitious sales targets, mastering the sales ceremony
- Expertly handle complex negotiations and objections, and provide exemplary after sales service
- Communicate with passion, sharing extensive and nuanced knowledge of the brand's values, history, and collections
- Mentor junior team members in brand knowledge and client service
- Ensure seamless daily boutique operations by strictly complying with policies, assisting with merchandising, inventories, and taking a lead on special projects
Requirements
- Extensive experience (7+ years) in luxury retail sales, with a proven track record in a senior client facing role
- Demonstrated expertise in cultivating, managing, and significantly growing relationships with VVIP/High Net Worth clients
- Consistent achievement of top tier sales performance and client satisfaction metrics
- Exceptional ability to deliver personalized, bespoke client experiences that exceed expectations
- Mastery of the luxury sales ceremony, advanced negotiation techniques, and complex customer service transactions
- Profound product knowledge and deep understanding of Maison DNA
- Proven capability to mentor and guide junior team members
- Strong initiative in client relationship building and engagement, including leading participation in events
- Unwavering integrity, collegiality, and exemplary adherence to brand standards and operational compliance
Full Job Posting
For Those Who Master Every Detail
- Join a community of dedicated professionals where attention to every detail underpins our continuous quest for excellence.
- Play your part in driving our collective success.
Your Role
- We are seeking a Senior Client Advisor whose mission is to elevate the personalized premium client experience.
- This involves demonstrating advanced expertise with curiosity and humility, fostering and nurturing true long term relationships with our most discerning clients.
- The goal is to anticipate and fulfil their desires and aspirations, ultimately turning them into influential brand ambassadors and advocates, while also serving as a role model for junior team members.
Playing Your Part
- Consistently deliver an exceptional and unique in store journey, building and nurturing true long term relationships by providing a sophisticated and welcoming environment, demonstrating advanced product knowledge, and strategically capturing client data for follow up and bespoke engagement.
- Consistently achieve and exceed ambitious sales targets, mastering the sales ceremony, expertly handling complex negotiations and objections, and providing exemplary after sales service.
- As a leading Maison ambassador, communicate with passion, sharing extensive and nuanced knowledge of the brand's values, history, and collections, and mentoring others in this regard.
- Ensure seamless daily boutique operations by strictly complying with policies, assisting with merchandising, inventories, and taking a lead on special projects.
What Will Make You Successful?
- Extensive experience (7+ years) in luxury retail sales, with a proven track record in a senior client facing role.
- Demonstrated expertise in cultivating, managing, and significantly growing relationships with VVIP/High Net Worth clients.
- Consistent achievement of top tier sales performance and client satisfaction metrics.
- Exceptional ability to deliver personalized, bespoke client experiences that exceed expectations.
- Mastery of the luxury sales ceremony, advanced negotiation techniques, and complex customer service transactions.
- Profound product knowledge and deep understanding of Maison DNA, with the ability to articulate its unique value proposition compellingly.
- Proven capability to mentor and guide junior team members, sharing best practices and fostering a culture of excellence.
- Strong initiative in client relationship building and engagement, including leading participation in in boutique and external events.
- Unwavering integrity, collegiality, and exemplary adherence to brand standards and operational compliance.
About Vacheron Constantin
- Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755.
- Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries.
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