Client Advisor
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Key skills for this role
About the Role
Vacheron Constantin seeks a Client Advisor to deliver personalized luxury client experiences in Jeddah. The role involves building client relationships, achieving sales targets, and acting as a brand ambassador for the Maison.
Key Skills for This Role
Responsibilities
- Deliver an exceptional experience and unique in store journey to clients.
- Develop client relationships and capture client data for follow up.
- Consistently achieve and exceed sales targets.
- Master the key moments of the sales ceremony.
- Act as a Maison ambassador by communicating brand values and history.
- Assist with daily boutique operations and inventory.
Requirements
- Experience in luxury retail or client advisory
- Strong communication and interpersonal skills
- Passion for luxury watches and brand storytelling
- Ability to achieve sales targets
Full Job Posting
Main Purpose
- Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors.
Key Responsibilities
- Delivering an exceptional experience and unique in store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint.
- Partner with Boutique and local management to develop a plan to support, and participate to in store and offsite events and networking.
- Consistently and accurately capture client data for follow up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities.
- Master the key moments of the sales ceremony.
- Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique.
- Handling negotiations and objections with ease.
- Assist and support after sales clients in accordance with Maison values.
- Act as a referent and offer recommendations that will provide exceptional client experience.
- Remain knowledgeable on industry news and competitors.
- Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
- Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
- Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde temps and adapting the approach to the customer.
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