Boutique Manager
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Key skills for this role
About the Role
Vacheron Constantin is seeking a Boutique Manager to lead the boutique in Jeddah, delivering exceptional client experiences and driving business results. The role involves business development, clienteling, team management, and operations management to uphold the brand's luxury standards.
Key Skills for This Role
Responsibilities
- Drive business development and brand reputation through networking and events
- Manage clienteling initiatives and build VVIP database
- Achieve sales targets and monitor boutique performance
- Lead and develop the boutique team through coaching and training
- Ensure compliance with brand and group policies
Requirements
- Proven experience in luxury retail management
- Strong sales leadership and team management skills
- Excellent client relationship and networking abilities
- Knowledge of CRM and clienteling initiatives
Full Job Posting
Main Purpose
- Your mission will be to craft within the boutique a universe that will deliver a One Of Not Many memorable client experience, creating fulfilling employee experience, and implementing a strong clienteling approach to drive ambitious and sustainable business results.
Key Responsibilities
- Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
- Initiate Boutique events and activities through partnerships to boost sales and traffic
- Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors
- In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives.
- Lead by example and develop individual relationships with clients and prospects
- Build and develop the VVIP database.
- Reach quantitative and qualitative targets in line with Brand objectives.
- Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets.
- Drive, monitor and report Performance. Develop and share an in depth knowledge of the boutique business.
- Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs.
- Drive the changes and ensure adoption of new tools & services.
- Manage boutique operations in accordance with Brand and group compliance policies.
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