Senior Claims Officer
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Key skills for this role
About the Role
Lockton is seeking a Senior Claims Officer to develop, manage, and enhance claim services for allocated clients in Dubai. The role involves designing bespoke claim procedures, issuing claims handbooks, and monitoring claims handling to ensure service standards are maintained.
Key Skills for This Role
Responsibilities
- Design and implement bespoke claim procedures for clients
- Issue Claims Handbooks documenting agreed procedures
- Agree, document, and implement Service Level Agreements with Insurers/Third Party Suppliers
- Report major or sensitive claims to claims manager and CRM
- Monitor claims handling for allocated clients and conduct audits
- Support clients on emergency line after working hours on rotation basis
Requirements
- Experience in claims management or related field
- Ability to design and implement bespoke claim procedures
- Strong client service orientation
- Excellent written and verbal communication skills
Full Job Posting
Purpose
- To develop, manage, preserve and enhance claim services for allocated clients. To ensure overall core servicing standards are maintained so business is retained and developed.
Key Tasks & Duties
- Design and implement bespoke claim procedures for clients.
- Consider the clients claims handling requirements and the most efficient means of delivering that service, giving due consideration to the appointment of loss adjusters and Third Party Administrators.
- Issue Claims Handbooks documenting the agreed procedures.
- Agree, document, and implement Service Level Agreements with Insurers/Third Party Suppliers and to audit/monitor performance against them.
- Report any major or sensitive claims to the claims manager and CRM responsible and assist in the monitoring and management of those claims to conclusion. Involve Claims Consultancy on major or complex losses.
- Responsible for ensuring claims information is provided for renewal, liaising effectively with all stakeholders.
- Monitor all claims handling for allocated clients where claims are reported directly to insurers and where regular audits are required.
- Ensure that service standards are maintained by all stakeholders as well as Lockton.
- Support clients on Emergency line after working hours (rotation basis)
Officership Behaviours
- Takes personal responsibility for managing internal and external client relationships.
- Takes pride in and accountability for understanding and exceeding client expectations.
- Focuses on adding value.
- Delivers what the client expects, knows what they desire, and impresses them by delivering the unexpected.
- Written and verbal communication is clear and concise.
- Attend in house classes and workshops for continuing development.
- Attend training programs, conferences or courses to improve present job skills.
- Complete all mandatory training within agreed timescales.
- Take responsibility for own career and development.
- Treat all associates with dignity, fairness and respect.
- Represents Lockton well within the community.
- Promotes growth through excellence in service provided
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