Client Coordinator
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Lockton seeks a Client Coordinator to work inside a client's office in Abu Dhabi, providing administrative and claims support. The role involves processing policy endorsements, handling claims, and maintaining insurer relationships.
Key Skills for This Role
Responsibilities
- Process policy endorsements
- Support client HR with queries relating to endorsements
- Ensure timely action for all administration tasks and enquiries
- Maintain good insurer broker relationship in respect of administration functions
- Handle a variety of claims from first advice to final settlement
- Meet agreed Service Standards, volumes and performance levels in line with KPIs
- Attend regular calls and meetings with clients, provide claims reports
- Report major or sensitive claims to claims manager and CRM
- Ensure claims information is provided for renewal/quarterly meetings
- Engage in effective negotiations with insurance companies to achieve reasonable claim outcomes
- Monitor all claims handling for allocated clients where claims are reported directly to insurers
Requirements
- Experience in administration and claims support within insurance or benefits
- Excellent communication skills
- Ability to work pro actively in a client office setting
Full Job Posting
Purpose
- The purpose of the role is to work inside the client’s office providing support with matters relating to administration and claims support.
- Associate will be supported by claims advocacy team, Administration Manager, Account CRM and Head of International Benefits.
- Must be able to work pro actively in the client office setting.
Key Tasks & Duties Administration
- Process policy endorsements.
- Understand thoroughly the processes of the client’s appointed insurance company (Metlife).
- Support client HR with queries relating to endorsements.
- Ensure timely action for all administration tasks and enquiries.
- Proactively seek to ensure administrative tasks are removed from client HR.
- Maintain good insurer broker relationship in respect of the administration functions.
- Weekly update to Lead CRM.
Key Tasks & Duties Claims Handling
- Handle a variety of claims emanating from around the UAE and manage your own allocated portfolio of accounts.
- Handle claims from first advice to final settlement, to include setting up first advice, processing and managing subsequent movements on Lockton internal claims systems.
- Meet the agreed Service Standards, volumes and performance levels in line with the Key Performance Indicators and handle claims efficiently in proactive manner including negotiations, management of claims and the payment process.
- Possess excellent communications skills, attend regular calls and meetings with clients, provision of claims reports and management of Insurers.
- Report any major or sensitive claims to the claims manager and CRM responsible and assist in the monitoring and management of those claims to conclusion.
- Responsible for ensuring claims information is provided for renewal/quarterly meetings, liaising effectively with all stakeholders.
- Engage in effective negotiations with insurance companies and other parties to achieve reasonable claim outcomes for clients.
- Monitor all claims handling for allocated clients where claims are reported directly to insurers and where regular audits are required.
Officership Behaviours Associate
- Takes personal responsibility for managing internal and external client relationships.
- Takes pride in and accountability for understanding and exceeding client expectations.
- Focuses on adding value.
- Delivers what the client expects, knows what they desire, and impresses them by delivering the unexpected.
- Written and verbal communication is clear and concise.
- Attend in house classes and workshops for continuing development.
- Attend training programs, conferences or courses to improve present job skills.
- Complete all mandatory training within agreed timescales.
- Take responsibility for own career and development.
- Treat all associates with dignity, fairness and respect.
- Represents Lockton well within the community.
- Promotes growth through excellence in service provided.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Lockton
Data Analyst & Engineer
Dubai, UAE
Lockton is seeking a Data Analyst and Engineer to work closely with the Head of Digital to develop and implement data strategy for the region. You will create and manage data pipelines, develop data visualizations, and c
Senior Claims Officer
Dubai, UAE
Lockton is seeking a Senior Claims Officer to develop, manage, and enhance claim services for allocated clients in Dubai. The role involves designing bespoke claim procedures, issuing claims handbooks, and monitoring cla
UAE National - Business Support Executive
Abu Dhabi, UAE
Lockton is seeking a UAE National Business Support Executive to provide administrative and operational support to the General Manager. The role involves calendar management, communication, meeting preparation, travel coo
UAE National - Corporate Development Manager
Dubai, UAE
Lockton seeks a Corporate Development Manager (UAE National) to generate revenue by promoting and selling all lines of insurance in Dubai. The role involves developing business development strategies, managing a sales pi
Corporate Development Manager
Abu Dhabi Emirate, UAE
Lockton seeks a Corporate Development Manager in Abu Dhabi to generate revenue through insurance sales. The role involves developing business strategies, managing renewals, building a sales pipeline, and fostering client
Bid Manager
Dubai, UAE
Purpose We have made significant investment in our growth strategy, resulting in a substantial and expanding new business pipeline. As such, we are seeking an experienced Bid Manager with strong project management capabi
Corporate Development Manager
Abu Dhabi Emirate, UAE
Purpose The role of Corporate Development Manager is based in the LIB team in Abu Dhabi. This role is responsible for generating revenue through the sale of all insurance lines. Key Tasks & Duties Develop and execute bu
Client Relationship Manager
Abu Dhabi, UAE
Purpose To develop, manage, preserve and enhance the relationship and service provided to clients. To ensure delivery of an exemplary service and contribute towards expanded client revenue goals, including assisting in t
Data Analyst & Engineer
Dubai, UAE
Senior Claims Officer
Dubai, UAE
UAE National - Business Support Executive
Abu Dhabi, UAE
UAE National - Corporate Development Manager
Dubai, UAE
Corporate Development Manager
Abu Dhabi Emirate, UAE
Bid Manager
Dubai, UAE
Corporate Development Manager
Abu Dhabi Emirate, UAE
Client Relationship Manager
Abu Dhabi, UAE