Senior Business Operations Manager
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Key skills for this role
About the Role
Tipalti is seeking a Senior Business Operations Manager to serve as the central data-driven operator for its Card Line of Business. The role involves end-to-end performance tracking, supplier network data stewardship, workflow design, process automation, and AI agent development.
Key Skills for This Role
Responsibilities
- Build, own, and evolve the 'Card LOB Master View' tracking metrics across the entire lifecycle
- Deliver monthly cross functional reporting on client acquisition, supplier enrollment, and payment delivery metrics
- Act as steward for supplier network data hygiene and structure, partnering with Product, Data, and Card teams
- Design tooling and processes for the card team with a holistic view of data flows
- Conduct gap analyses to pinpoint manual bottlenecks and deploy automated workflows
- Build and deploy AI agents to expedite data preparation and automate routine reporting
- Maintain high visibility dashboards in Power BI and Salesforce
Requirements
- 5+ years in Business Operations, Revenue Operations, or Sales Operations
- Practical experience creating AI agents, prompts, or advanced workflows using enterprise AI solutions
- Advanced data modeling skills in Excel/Google Sheets and deep familiarity with Salesforce
- Experience partnering with centralized data teams to deliver dashboards in Power BI, Tableau, or Sigma
- Bachelor's degree in Business, Finance, Economics, Data Analytics, or related field
Full Job Posting
Position Summary
- We are seeking a Senior Business Operations Manager to serve as the central, data driven operator for our Card Line of Business (LOB).
- The ideal candidate will champion an AI first mindset, utilizing advanced AI platforms to streamline workflows and generate insights faster.
In this role, you will be responsible for:
- End to End Performance Tracking & Reporting: Build, own, and strategically evolve the 'Card LOB Master View'
- Supplier Network Data Stewardship: Act as steward for supplier network data hygiene and structure
- Systems Thinking & Workflow Design: Design tooling and processes with a holistic view of data flows
- Proactive Process Automation: Conduct gap analyses and deploy intelligent automated workflows
- AI Agent Development: Build and deploy AI agents within enterprise AI platforms
- Strategic Dashboards: Maintain high visibility dashboards (Power BI, Salesforce)
About you
- 5+ years in Business Operations, Revenue Operations, or Sales Operations
- Practical experience creating AI agents, prompts, or advanced workflows using Claude, Glean, or similar
- Advanced data modeling skills in Excel/Google Sheets and deep familiarity with Salesforce
- Experience partnering with centralized data teams to deliver dashboards in Power BI, Tableau, or Sigma
- Bachelor's degree in Business, Finance, Economics, Data Analytics, or a related field
Our benefits package includes:
- Hybrid working model (in office Monday, Tuesday, Thursday)
- Competitive salary and equity
- Matching RRSP
- Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
- Maternity, Paternity and Fertility Treatment benefits
- 15 days of PTO
- Subsidized lunch on office days
- Fresh fruit, snacks & drinks in office
- Phone/internet allowance
- Regular company wide social events
- Multiple ERG groups
Base Salary Range
- CAD 104,000 CAD 130,000 annually
- Target bonus is 12.5% of base salary
- Expected Total Compensation: CAD 117,000 CAD 146,250 annually
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