Customer Onboarding Manager
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Key skills for this role
About the Role
Tipalti is hiring a Customer Onboarding Manager to lead implementation projects for their SaaS-based Accounts Payable automation solution.
Key Skills for This Role
Responsibilities
- Lead the implementation of Tipalti's cloud based accounts payable automation solution, ensuring a seamless experience for customers
- Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey
- Guide customers through the technical integration process, providing expert problem solving assistance
- Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations
- Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues
Requirements
- Bachelor's degree in a relevant field or equivalent practical experience
- 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications
- Excellent project management, communication, and problem solving skills
- Ability to work in a fast paced, deadline driven start up environment
- Passionate about customer service and proactively identifying solutions
- Hands on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct (bonus)
- Accounts Payable and Procurement knowledge (bonus)
- Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls) (bonus)
Full Job Posting
Role Overview
- As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solution and global payments solution.
- The ideal candidate is self motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti's SaaS products.
In this role, you will be responsible for:
- Lead the implementation of Tipalti's rapidly growing, cloud based accounts payable automation solution, ensuring a seamless experience for our customers.
- Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
- Guide customers through the technical integration process, providing expert problem solving assistance.
- Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.
- Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.
About you
- Bachelor's degree in a relevant field or equivalent practical experience.
- 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
- Excellent project management, communication, and problem solving skills.
- Ability to work in a fast paced, deadline driven start up environment.
- Passionate about customer service and proactively identifying solutions.
Bonus points if you have:
- Hands on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
- Accounts Payable and Procurement knowledge.
- Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.).
Our benefits package includes:
- Hybrid working model that requires you to be in the Plano office on Monday, Tuesday, and Thursday.
- Competitive salary and stock options.
- Matching 401K.
- Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD.
- Maternity, Paternity and Fertility Treatment benefits.
- 15 days of PTO.
- Subsidized lunch on office days.
- Fresh fruit, snacks & drinks in office.
- Phone/internet allowance.
- Regular company wide social events.
- Multiple ERG groups celebrating our diversity and creating an inclusive culture.
Compensation
- Base Salary Range: $88,000 $110,000 CAD annually.
- Target bonus is 10% of base salary.
- Expected Total Compensation: $96,800 $121,000 CAD annually (includes base salary plus target bonus/commission).
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